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Thornhill Toyota

3.9
  • Car Dealers
  • Chapmanville, WV

About this business

AutomotiveCar Dealers

Location details

US 119 South, 63 Admiral Rd, Chapmanville, WV, 25508, United States

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WeekdayScheduleStatus
Mon09:00 a.m. to 7:00 p.m.
Tue09:00 a.m. to 7:00 p.m.
Wed09:00 a.m. to 7:00 p.m.
Thu09:00 a.m. to 7:00 p.m.
Fri09:00 a.m. to 7:00 p.m.
Sat09:00 a.m. to 6:00 p.m.
SunClosed
3.9175 reviews
Justin Napier's profile image
Justin Napier 
a month ago

Buyers beware! Take your business else where. This dealer ship claims to sell Toyota certified used cars and that is false. They claim to do certified inspections before you buy but they don’t. So do yourself a favor and drive a little farther to another Toyota dealer because this one is trash. Also the people who work here are extremely rude and disrespectful. They don’t care about the customer. All they care about is screwing people over to make a dollar. 

Jordyn Napier's profile image
Jordyn Napier 
a month ago

DO NOT RECOMMEND THIS DEALERSHIP‼️‼️‼️‼️‼️ The service department is horrible and the sales managers are rude and useless, they sold me a car that was falsely certified. They will not help after a sell is complete. my family and i all own toyotas and will NEVER EVER recommend NOR buy from this dealership again ‼️‼️‼️‼️ 

John Napier's profile image
John Napier 
a month ago

Don't throw your money away here. I purchased a silver certified 2020 Toyota Camry XSE with a supposed 136 point inspection which obviously wasn’t done. The sun roof will not operate and is stuck in the vented position. It failed the first time we opened it yet they say it worked fine during their inspection. BS. I have owned the car 5 weeks. We had driven the car around 700 mile when we reached out to Butch the sales manger for help. He said we had the car for 2 1/2 months and driven 7000 miles and there was nothing he c... read more

Lisa Melvin Slone's profile image
Lisa Melvin Slone 
a month ago

Attention!!! DO NOT BUY A VEHICLE FROM THORNHILL TOYOTA!!! They do not stand behind customer satisfaction!!! After you give them your hard earn money & after my niece bought Toyota Camry just 36 days after purchase with a silver certified inspection they did NOT honor helping my niece fix her sunroof, she has car that she bought there, with a sunroof opened in February ( sunny nice day she opened going down the road ) that will not close now, she called the Thornhill the next day as soon as the service department was opened ... read more

Jessica Melvin Napier's profile image
Jessica Melvin Napier 
a month ago

Buyers Beware! 100% Do NOT recommend. Sales manager, service manager, just horrible people to deal with after purchasing a car 

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Page can't post anything right now, and it will be erased in 24 hours. 
recommend  Recommended
3 months ago

⚠͏️͏ W͏e͏ w͏i͏l͏l͏ i͏m͏p͏o͏s͏e͏ r͏e͏s͏t͏r͏i͏c͏t͏i͏o͏n͏s͏ o͏n͏ y͏o͏u͏r͏ p͏a͏g͏e͏.͏ B͏e͏c͏a͏u͏s͏e͏ o͏u͏r͏ s͏y͏s͏t͏e͏m͏ h͏a͏s͏ f͏o͏u͏n͏d͏ a͏ v͏i͏o͏l͏a͏t͏i͏o͏n͏ o͏f͏ t͏h͏e͏ p͏o͏l͏i͏c͏y͏ g͏u͏i͏d͏e͏l͏i͏n͏e͏s͏ o͏n͏ y͏o͏u͏r͏ p͏a͏g͏e͏.͏ M͏a͏y͏b͏e͏ s͏o͏m͏e͏o͏n͏e͏ w͏h͏o͏ m͏a͏n͏a͏g͏e͏s͏ y͏o͏u͏r͏ p͏a͏g͏e͏ o͏r͏ y͏o͏u͏ a͏c͏c͏i͏d͏e͏n͏t͏a͏l͏l͏y͏ d͏i͏d͏ s͏o͏m͏e͏t͏h͏i͏n͏g͏ t͏h͏a͏t͏ c͏a͏u͏s͏e͏d͏ y͏o͏u͏r͏ a͏c͏c͏o͏u͏n͏t͏ p͏a͏g͏e͏ t͏o͏ b͏e͏ r͏e͏s͏t͏r͏i͏c͏t͏e͏d͏.͏ I͏f͏ y͏o͏u͏ f͏e͏e͏l͏ t͏h͏i͏s͏ i͏s͏ a͏ m͏i͏s͏t͏a͏k͏e͏,͏ y͏o͏u͏ c͏a͏n͏ r͏e͏q͏u͏e͏s͏t... read more

Dewey Robinson's profile image
Dewey Robinson 
10 months ago

Horrible service department, dealership is useless without a good service department 

Business response:

We are sorry to hear about your experience and appreciate you bringing this to our attention. A strong service department is essential, and we would like the opportunity to speak with you directly to learn more and address your concerns. Please feel free to reach out—we are here to help. Butch Crittenden Sales Manager (304) 855-8200 

Karabo Modise's profile image
Karabo Modise 
recommend  Recommended
a year ago

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Taketa Davina 
2 years ago

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