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Timpson
- Shoe Repair
- York, ENG
About this business
Location details
Foss Islands Road, York, ENG, YO31 7UR, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Visited Timpsons inside Morrisons foss island today, was greeted by a very polite young man called Ben, he was very knowledgeable about the keys I needed and ordered them for me straight away, very quick and efficient, will definitely be back!!
At Morrisons in York, your extremely patient and helpful employee replaced a car key for me. I will recommend your service to others. Thank you.
Business response:
Thank you for your review John. Delighted our employee provided excellent service with your car key replacement at Morrisons York.
Great job from Ben at foss island. Good customer service and will return.
Business response:
Thank you for your feedback! We’re delighted to hear that Ben at Foss Island provided great service. We’ll be sure to pass your kind words on, and we look forward to welcoming you back!
Your assistant really knew what he was doing. So helpful fast and efficient . Friendly and polite. A credit to Timpson
Business response:
Thank you for your wonderful feedback. We’re delighted to hear that our assistant provided helpful, efficient, and friendly service. We’ll be sure to pass on your kind words.
Excellent service at Timpson Foss Island. Ben adjusted my watch strap promptly and replaced the batteries in two watches. He was courteous, efficient, and professional throughout. A very positive experience and I would highly recommend
Business response:
Thank you for your fantastic feedback. We’re delighted to hear that Ben provided courteous, efficient, and professional service at Timpson Foss Island. We’ll be sure to pass on your kind words.
Huge thanks to Ben at Timpson Foss Islands for the brilliant service today. He gave me some really helpful advice about the keys I needed cutting and was incredibly professional throughout. Top-tier customer service— definitely recommend
Business response:
Thank you for your wonderful feedback! We’re thrilled Ben could provide professional and helpful service with your keys. Your kind words mean a lot, and we’ll be sure to pass them on.
Came with my wife & we were met with a very rude attitude. Told us the work hadn’t been completed due to incompetence of another colleague. We were told to sit in the cafe while he completed the work as he felt too under pressure to complete in front of us. Just seemed quite flustered but took us by surprise
Business response:
Thanks for your feedback, Brian. We’re very sorry for the experience you and your wife had. This is not the standard we aim for, and we’ll be using your comments to review our service and ensure situations like this are handled better in the future.
Rude & nonchalant service. The job wasn’t done when I came to collect.
Business response:
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we apologise for the inconvenience caused by the job not being completed when you came to collect. We’d like the opportunity to resolve this for you. Please contact our customer support team at customer.support@timpson.com
Frequently asked questions about Timpson
How is Timpson rated?
Timpson has a 4.1 star rating with 207 reviews.
When is Timpson open?
Timpson is open now. It will close at 6:00 p.m.