Timpson

4.2

Shoe Repair
York, ENG

About this business

Consumer ServicesDry CleaningEngravingShoe Repair

Location details

Foss Islands Road, York, ENG, YO31 7UR, United Kingdom

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Weekday	Schedule	Status
Mon	9:00 a.m. to 6:00 p.m.
Tue	9:00 a.m. to 6:00 p.m.
Wed	9:00 a.m. to 6:00 p.m.
Thu	9:00 a.m. to 6:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	9:00 a.m. to 6:00 p.m.
Sun	10:00 a.m. to 4:00 p.m.

4.2217 reviews

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Lou

6 months ago

Huge thanks to Ben at Timpson Foss Islands for the brilliant service today. He gave me some really helpful advice about the keys I needed cutting and was incredibly professional throughout. Top-tier customer service— definitely recommend

Business response:

Thank you for your wonderful feedback! We’re thrilled Ben could provide professional and helpful service with your keys. Your kind words mean a lot, and we’ll be sure to pass them on.

Brian

5 months ago

Came with my wife & we were met with a very rude attitude. Told us the work hadn’t been completed due to incompetence of another colleague. We were told to sit in the cafe while he completed the work as he felt too under pressure to complete in front of us. Just seemed quite flustered but took us by surprise

Business response:

Thanks for your feedback, Brian. We’re very sorry for the experience you and your wife had. This is not the standard we aim for, and we’ll be using your comments to review our service and ensure situations like this are handled better in the future.

Susan

5 months ago

Rude & nonchalant service. The job wasn’t done when I came to collect.

Business response:

We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we apologise for the inconvenience caused by the job not being completed when you came to collect. We’d like the opportunity to resolve this for you. Please contact our customer support team at customer.support@timpson.com