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8920 Business Park Drive, Ste 200, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:30 a.m. to 4:00 p.m. |
Maybe this is industry practice, but they checked the box on their report that the roof was 'inspected' -- but then in small print it said that they only inspected the 'edge of roof' from 'binoculars from ground'. In other words, they didn't really do -- what I think most people would consider a 'roof inspection', which is to actually get onto the roof and actually look at it. They did take one picture from up on part of our roof though. So when we read through the report and saw that they checked the box indicating that th... read more
These guys callout nonsense items. Our dog had dug a hole and they called it out as a erosion. In another item, they called out the tankless heater as not properly vented and the city inspector and plumber were dumbfounded as to why they would say something like that. They don't seem like they are up to date on the latest technologies.
I have a smart irrigation system. The home inspector didn't know how to use it and messed around with it. My sprinkler was running non stop for 24-36 hours creating a flood in my side yard. I would suggest the tech not touch a smart device if they don't know how to use it. Now it is costing me money to have someone come back and reset it up. :(
If I could leave a zero rating I would. This TLC Home Inspector, Fabian Suarez #23396 inspected my house and listed negative finds that when contractors, that had to be hired to fix these supposed findings, found nothing wrong to be fixed. He listed air condition overflow pans that were full of water as a negative finding and when the HVAC repairman came out to investigate and if needed, fix the issue, he not only didn't find water in the holding pans, but he said there was no evidence that the holding pans had ever had wate... read more
These guys are Deal Killers! Everyone involved loses and TLC gets paid. My house is one of many I know that lost a slae due to these peopl. I wonder if it could be only the ones done by one guy. He told my clients to get a specialist for every aspect on my house! I thought he was the inspector. There is nothing wrong with any of it. Bad dau=Y/ he did not feel like working or what? Scared the clients. I know of other horror stories where they lied and the sale did not close. This company is totally out of line.
Business response:
Sometimes the inspection reveals things the buyer did not think about. You did not provide any information so there is no way for us to try and help you. Please feel free to contact our office 512-900-2191
TLC inspectors do NOT wear masks or gloves while conducting home inspections. In our current state of affairs with the pandemic, and multiple business resorting to mandatory masks to ensure everyone's safety, TLC is okay with it's home inspectors coming into your home without masks and gloves and touching multiple surfaces and inspecting ventilation systems while not wearing masks and putting occupants in the home at risk as well as potential buyers. I'm a disabled veteran with breathing problems as a result of my service.... read more
Business response:
Dear Carlos, Our inspectors will wear masks whenever asked or whenever in close proximity with clients. Safety is our #1 priority. In fact, in your case our inspector went out of his way to ask you and get your preference. While we have taken and continue to take reasonable precautions in light of COVID-19, it is beyond inhumane, absurd, and potentially dangerous to wear a mask covering your nose and mouth while in good health, distanced from other people, and in hot areas of a home (including attics) or even outdoors. ... read more
Watch out! They sign you up for telemarketing calls and tons of marketing emails. I just got a voicemail from someone trying to sell me something b/c TLC sells out your information. Also, the quality of their inspections is mediocre. Inspector warned about hazardous aluminum wiring, but didn't even open up the electrical outlets to see that the problem was fixed.
Business response:
Yes the concierge service includes setting up everything a new home owner would want which include the utilities, tv, phone, and alarm system. We do not sell your information. As it mentions in the client booklet that is emailed to you in the confirmation email and provided as a hard copy the day of the inspection and also mentioned in the Service Agreement our concierge will reach out to you after the inspection to set these things up for you. There is not a charge to you for this concierge service and it saves you several ... read more
This is in regards to my 1* review a couple of days ago and TLC's response. As I said in my original review I am not asserting that TLC is incompetent or unethical. And I fully acknowledge that my experience might be a *one off* result. What I am asserting is that TLCs advice was not up to standards - resulting in a very unpleasant last few years for myself. I called TLC about the odor issue 6 weeks after the property had been vacated and odors still persisted! I had not moved in at that point. I couldn't make it to meet ... read more
Terrible customer service! I used them for my home inspection purchase and the laundry list of issues they missed is too long to list. A few examples..termites, active and obvious leak in the laundry room..The 90 day guarantee is a joke, they will point fingers at everyone but themselves and talk in circles until you finally give up out of exhaustion.
Business response:
Thank you for sharing your concerns. If we have the information correct it looks like your inspection was done in 2016. Our notes indicate that a termite inspection was declined and that you were the current tenant at the time of the inspection. After some research with the warranty company there are no records of a claim ever being filed or submitted. We pride ourselves on our customer service and want to help our clients before, during, and after the inspection.
TLC Home Inspections has a 4.9 star rating with 2,195 reviews.
TLC Home Inspections is closed now. It will open tomorrow at 7:00 a.m.