TotalBond Veterinary Hospital at Paw Creek's cover image

This profile has been claimed by the business owner or representative.

TotalBond Veterinary Hospital at Paw Creek

4.7

About this business

Location details

11226 Mt Holly Rd, Charlotte, NC, 28214, United States

Get directions
WeekdayScheduleStatus
Mon8:00 a.m. to 5:30 p.m.
Tue8:00 a.m. to 7:00 p.m.
Wed8:00 a.m. to 5:30 p.m.
Thu8:00 a.m. to 7:00 p.m.
Fri8:00 a.m. to 5:30 p.m.
Sat8:00 a.m. to 2:00 p.m.
SunClosed
4.7607 reviews
Select a rating
Ciara C.'s profile image
Ciara C. 
rating
6 years ago

Exceptional customer service from all staff members from the beginning to the very end of our visit. They answered all of our questions and addressed every concern in a respectful and compassionate manner. I definitely recommend this vets office. Charlotte and I will be back. :) 

Denise P.'s profile image
Denise P. 
rating
7 years ago

Great vet hospital. I have been taking by dogs to Paw Creek for several years. The staff are very friendly and the doctors are very knowledgeable. Dr. Spangler is an amazing vet. I took my 3 year old GSD to him and found out my dog has a very rare form of Lupus. Dr. Spangler has been wonderful in researching this disease and treating my dog. He keeps me informed of any new information he finds out about this horrible disease and even works after hours to learn all he can so he can give my dog the best treatment possibl... read more

Lynn M.'s profile image
Lynn M. 
rating
8 years ago

I really disagree with the negative reviews -- that is not my experience. When our very old dog finally needed to be euthanized a few years ago , we could not have found a more caring vet and staff. I then got two puppies and have been bringing them to Total Bond ever since. The staff is incredibly friendly and accommodating, and all of the vets are excellent and spend lots of time with each animal patient. I've had both dogs groomed there, and they did a fantastic job. Once when I was there, an emergency came in and they dr... read more

Dwayne G.'s profile image
Dwayne G. 
rating
10 years ago

At this time of Thanksgiving, my wife and I would like to thank the all the doctors and staff for all the care, love, and consideration we received for our cats. As we were looking for a place, we called around several other places locally to take our cats and received either no attention, lack of attention, and even unwanted attention. It really amazed us the unfriendly doctors and/or staff that never returned our phone calls. From the initial phone call, the 1st initial visit, and through several trips to treat 1 particul... read more

Amy B.'s profile image
Amy B. 
rating
11 years ago

Great veterinary clinic, this location and the one at Mt Island as well. I use this one specifically for boarding and spa services for my Golden and they know us by name though it might have been a few months since the last visit. The vets are all super nice and if they are booked when you are trying to get in they'll work with you to get you in at the Mt Island location a few miles down the road (great people there too!). Boarding is inexpensive at $22/day-night which allows your pet play time outside. They have a large out... read more

Naina M.'s profile image
Naina M. 
rating
2 months ago

I had asked about the prices in advance. Nevertheless, when I was at the checkout, I had to pay more than they had told me. I told the administrator that they had quoted me a different price, and she just said "I'm sorry." 

Business response:

Thank you for taking the time to share your feedback. We’re very sorry for the confusion regarding pricing and understand how frustrating that can be. While no administrator was in the building at the time of your visit, we absolutely want the opportunity to review this with you and make sure all estimates and charges were communicated clearly. Please feel free to contact us at your convenience, and we would be happy to discuss this further and address any concerns. We truly appreciate you bringing this to our attention. 

Amanda A.'s profile image
Amanda A. 
rating
8 months ago

I'm writing to express my frustration and disappointment following a call I made this morning to reschedule a missed recheck appointment for my 14-year-old, 5-pound dog. I had seen the doctor a month ago, and they asked me to bring her back in. When I called to do that, Cindy repeatedly interrupted me, spoke over me, and insisted my dog needed additional procedures--including a rabies vaccine--despite that having nothing to do with the purpose of my call. I was kind of shocked because Cindy is the one that left me a voicema... read more

MickeyBlue I.'s profile image
MickeyBlue I. 
rating
a year ago

They removed my negative review so here I am writing another one. I have all day long to write reviews on businesses that do not meet standards and this office is noticeably incompetent! Basic functions like nail clipping is a challenge for them as my pup has been there at least 3 times and all 3 times they have an excuse as to why they can't trim his nails. If you're afraid of big dogs maybe you should advertise your office as a TOY BREED VET OFFICE. I wouldn't recommend nor would I return. 

Business response:

Hello, we apologize for any inconvenience you experienced. We are unable to locate your information in our system based on the username used for this review, and your review does not match any of our recent appointments, but we take your feedback seriously. We would very much appreciate the opportunity to speak with you personally so we can investigate your feedback further. If you're open to talking, please reach out to our Practice Manager or Medical Director directly at 704-827-7422 to address your concerns. 

Eileen K.'s profile image
Eileen K. 
rating
a year ago

if I could give minus stars I would I took my dog to an emergency vet clinic then followed up with total bond. two more sets of X-rays and meds my dog was still sick. I asked if they ever read the first set of X-rays from the emergency vet clinic no one would give me a straight answer. I wrote the practice one answered my letter. I changed vets My dog has cancer it was established after a quick physical exam and then a test. no X-rays needed. this practice is awful. stay away 

Frequently asked questions about TotalBond Veterinary Hospital at Paw Creek

How is TotalBond Veterinary Hospital at Paw Creek rated?

TotalBond Veterinary Hospital at Paw Creek has a 4.7 star rating with 607 reviews. 

When is TotalBond Veterinary Hospital at Paw Creek open?

TotalBond Veterinary Hospital at Paw Creek is closed now. It will open tomorrow at 8:00 a.m.