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TotalBond Veterinary Hospital at Paw Creek
- Veterinarians
- Charlotte, NC
About this business
Location details
11226 Mt Holly Rd, Charlotte, NC, 28214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I have a very skittish cat and am so pleased with the information provided by the receptionist when making the appointment for my cat. The time in the exam room was all about the comfort of my cat as they provided every opportunity to help her calm, including music. The exam by Dr. Epstein went smoothly with absolutely no sign of anxiety from patient even during rabies injection. He provided helpful information to watch for over the years and sent in a tech to draw blood. I did not give a 5 star rating due to no success in... read more
Lucy and Opie really appreciate the care they received from the staff and Dr. Messner. They are already feeling better!! Thank you for getting us in so quickly. I thought I was going to have to take my two little dogs to the emergency care hospital, but the staff worked us in. When we arrived the technician took us straight to the exam room.
Exceptional customer service from all staff members from the beginning to the very end of our visit. They answered all of our questions and addressed every concern in a respectful and compassionate manner. I definitely recommend this vets office. Charlotte and I will be back. :)
Great vet hospital. I have been taking by dogs to Paw Creek for several years. The staff are very friendly and the doctors are very knowledgeable. Dr. Spangler is an amazing vet. I took my 3 year old GSD to him and found out my dog has a very rare form of Lupus. Dr. Spangler has been wonderful in researching this disease and treating my dog. He keeps me informed of any new information he finds out about this horrible disease and even works after hours to learn all he can so he can give my dog the best treatment possibl... read more
I really disagree with the negative reviews -- that is not my experience. When our very old dog finally needed to be euthanized a few years ago , we could not have found a more caring vet and staff. I then got two puppies and have been bringing them to Total Bond ever since. The staff is incredibly friendly and accommodating, and all of the vets are excellent and spend lots of time with each animal patient. I've had both dogs groomed there, and they did a fantastic job. Once when I was there, an emergency came in and they dr... read more
At this time of Thanksgiving, my wife and I would like to thank the all the doctors and staff for all the care, love, and consideration we received for our cats. As we were looking for a place, we called around several other places locally to take our cats and received either no attention, lack of attention, and even unwanted attention. It really amazed us the unfriendly doctors and/or staff that never returned our phone calls. From the initial phone call, the 1st initial visit, and through several trips to treat 1 particul... read more
Great veterinary clinic, this location and the one at Mt Island as well. I use this one specifically for boarding and spa services for my Golden and they know us by name though it might have been a few months since the last visit. The vets are all super nice and if they are booked when you are trying to get in they'll work with you to get you in at the Mt Island location a few miles down the road (great people there too!). Boarding is inexpensive at $22/day-night which allows your pet play time outside. They have a large out... read more
I had asked about the prices in advance. Nevertheless, when I was at the checkout, I had to pay more than they had told me. I told the administrator that they had quoted me a different price, and she just said "I'm sorry."
Business response:
Thank you for taking the time to share your feedback. We’re very sorry for the confusion regarding pricing and understand how frustrating that can be. While no administrator was in the building at the time of your visit, we absolutely want the opportunity to review this with you and make sure all estimates and charges were communicated clearly. Please feel free to contact us at your convenience, and we would be happy to discuss this further and address any concerns. We truly appreciate you bringing this to our attention.
I'm writing to express my frustration and disappointment following a call I made this morning to reschedule a missed recheck appointment for my 14-year-old, 5-pound dog. I had seen the doctor a month ago, and they asked me to bring her back in. When I called to do that, Cindy repeatedly interrupted me, spoke over me, and insisted my dog needed additional procedures--including a rabies vaccine--despite that having nothing to do with the purpose of my call. I was kind of shocked because Cindy is the one that left me a voicema... read more
Frequently asked questions about TotalBond Veterinary Hospital at Paw Creek
How is TotalBond Veterinary Hospital at Paw Creek rated?
TotalBond Veterinary Hospital at Paw Creek has a 4.7 star rating with 683 reviews.
When is TotalBond Veterinary Hospital at Paw Creek open?
TotalBond Veterinary Hospital at Paw Creek is closed now. It will open tomorrow at 8:00 a.m.