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11226 Mt Holly Rd, Charlotte, NC, 28214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
So disappointed- after spending money for an exam & grooming- my dog was shaved with a zero razor & he was raw. I was told he had a level 4 heart murmur. Told the test would be $350. I was concerned about an ear infection- & was told he was fine. There groomer also told me just keep his ears clean. Took him for a second opinion- dog had NO heart murmur- his right ear was really infected & dirty!
They took advantage of my 74 year old mother by selling her a kitty package that she can't afford and does not need. I called and spoke with the office manager about cancelling the package and they want to charge her a $50 cancellation fee which once again stated she is a senior citizen on a fixed income and they still would not remove the charges.
I will NEVER go back to Total Bond. Communication is HORRIBLE! By far the worst experience I have EVER had in communicating with a business. And after our first boarding experience, I strongly believe that they neglected our dogs while they were being boarded. I also believe that they lied about treatments provided for our dogs; they claimed they provided flea medication, but when our dogs returned home from boarding AND grooming, they had fleas. They did not have fleas before spending the weekend at Total Bond. More detail ... read more
Business response:
Hi Miriam, I am very sorry to hear about your negative experiences. I am Dr Bishop, the new Hospital Director at TotalBond Paw Creek and I would appreciate an opportunity to discuss your experiences with you. I can assure you that in our current protocols, all pets are checked for fleas upon entry to our hospital and those who have fleas are given a Capstar at that time. We do also walk all boarding pets at least three times per day. Please contact me at our hospital at (704)827-7422 or by email at paw.creek@totalbondvets.... read more
I do not recommend. Let's just say my experiences were not good. My animals have received much much much better care elsewhere. They were diagnosed with conditions at other vet and treated aggressively which was never done at paw creek. Dr CArnevale is rude to staff and total bond euthanized several healthy animals that lived there due to taking up space and using resources. Do not recommend AT ALL.
Business response:
Hi Lori. I am the new hospital director at TotalBond Paw Creek. I am sorry for your negative experiences and would appreciate an opportunity to discuss it with you directly. Please contact me at our hospital at (704)827-7422 or by email at paw.creek@totalbondvets.com -Dr Kim Bishop
TotalBond Veterinary Hospital at Paw Creek has a 4.6 star rating with 515 reviews.
TotalBond Veterinary Hospital at Paw Creek is open now. It will close at 5:30 p.m.