I visited this facility this morning with an infected cat bite. The first thing I noticed was how clean the facility was. The receptionist was awesome and very helpful. After filling out the paperwork, I was immediately seen and treated. I was in and out in no time, complete with after-care instructions. The fact they provide 24 hour care is awesome. If I need emergency care in the future, I will definitely go back. Highly recommended.
Business response:
We are so grateful for your positive feedback, Janet! We are always striving to provide our patients with the best possible care, and it is wonderful to hear that you had a positive experience at TotalCare Emergency Room. We are glad to hear that you found our facility to be clean and that our staff was helpful. We take pride in our work, and we are committed to providing our patients with the highest level of care. We appreciate your recommendation and look forward to serving you again in the future.
This is a very good place! I have been here several times. asthma related, gallbladder-related, recommendations of surgery related. This facility has always been a good help. Love that it's right down the block from our house.
However, I do not know where RN Jasmine came from! In my findings
She is rude and has no bedside manners!
She is uncaring! Inconsiderate!
She (JASMINE) will refuse service to you if she finds fault in anything you do or say. Tread lightly with her! Her negative attitude will run many people out of... read more
Business response:
Hi Shay. We are sorry to hear that you and your spouse did not have the visit that you were anticipating. We hold ourselves to a high standard of care and we would like to hear more about your visit. Please give our team a call at 817-989-9441 or text us at 972-954-9073. We look forward to speaking with you.
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