AI Review Summary
Summarize reviews with AI
Summarize the sentiment of hundreds of reviews with a single click to quickly learn what’s working — and what isn't.
AI Brand Grader
Unlock insights from your customer reviews across all locations
Birdeye Score
Measure your brand health with Birdeye Score
Birdeye Score is a vital metric that reflects how customers discover and perceive your brand. By analyzing data from online reviews, surveys, and local SEO, it compares your locations against each other, competitors, and industry benchmarks. With AI insights and recommendations, Birdeye Score helps you enhance your online visibility, elevate customer experience, and drive revenue growth.
Sentiment Score
Understand customer sentiment at scale
Get to the heart of how customers truly feel about your business with detailed insights into their sentiment about your brand across locations based on feedback from your public reviews.
Reputation Score
Assess your online reputation and build trust
Get a clear view of your online reputation across locations and over time to uncover trends and areas for improvement. Gather reviews from every source and dive deep into the details regarding star ratings, review counts, responses, and more.
Birdeye customers get results
See All Case Studies
“Birdeye has really helped us get our name on the first page of Google and other top sites, improving our search rankings. It's important for us to be seen in these top directories, and Birdeye boosts our visibility there, making a big difference for us.”
Charley BalbuenaDirector of Operations at Quick Care Med
“48.91% of our website visitors come from Google, so it's really important to keep our info up-to-date. Birdeye makes it easy to update our listings quickly across Google and other big sites, helping us stay accurate online and keep our customers happy.”
Carissa NewtonDirector of Marketing, Cunningham Restaurant Group
“Our biggest challenge as a franchise business with locations all over the United States is ensuring a solid online presence. We’ve been able to do this through Birdeye.”
Carmen GarciaStrickland Brothers 10 Minute Oil Change
Frequently Asked Questions about AI Brand Grader
What is Birdeye Brand Grader?
Birdeye Brand Grader is a powerful analysis tool that unlocks insights about your brand's performance across all your business locations. It evaluates multiple aspects of your online presence to provide a comprehensive overview of your brand health. The Brand Grader generates a detailed report with actionable insights that help you understand your reputation, customer sentiment, and overall brand performance compared to industry benchmarks. This tool is designed to help multi-location businesses identify strengths and areas for improvement in their brand strategy.
Birdeye Brand Grader is a powerful analysis tool that unlocks insights about your brand's performance across all your business locations. It evaluates multiple aspects of your online presence to provide a comprehensive overview of your brand health. The Brand Grader generates a detailed report with actionable insights that help you understand your reputation, customer sentiment, and overall brand performance compared to industry benchmarks. This tool is designed to help multi-location businesses identify strengths and areas for improvement in their brand strategy.
How does Brand Grader measure my brand health?
Birdeye Brand Grader evaluates your brand health through comprehensive data
analysis across multiple dimensions:
-
Birdeye Score: An overall performance metric that
considers your online reputation, customer sentiment, and visibility
-
Sentiment Analysis: Evaluation of customer reviews and
feedback to identify positive and negative trends
-
Reputation Assessment: Analysis of your online presence
across review platforms and directories
-
Location-Based Performance: Comparison of metrics across
your different business locations
-
Industry Benchmarking: Measuring your performance against
similar businesses in your industry
Our proprietary algorithms aggregate data from various sources to provide
you with actionable insights that accurately reflect your brand's
performance in the market. The Brand Grader doesn't just show numbers—it
translates data into meaningful insights that help you make informed
business decisions.
Birdeye Brand Grader evaluates your brand health through comprehensive data analysis across multiple dimensions:
- Birdeye Score: An overall performance metric that considers your online reputation, customer sentiment, and visibility
- Sentiment Analysis: Evaluation of customer reviews and feedback to identify positive and negative trends
- Reputation Assessment: Analysis of your online presence across review platforms and directories
- Location-Based Performance: Comparison of metrics across your different business locations
- Industry Benchmarking: Measuring your performance against similar businesses in your industry
Our proprietary algorithms aggregate data from various sources to provide you with actionable insights that accurately reflect your brand's performance in the market. The Brand Grader doesn't just show numbers—it translates data into meaningful insights that help you make informed business decisions.
How do I use Brand Grader?
Using the Birdeye Brand Grader is simple:
- Visit the Brand Grader landing page
- Enter your brand name in the search field (or select “Can’t find a business” to enter details manually)
-
Provide additional information such as:
- Number of locations
- Your contact information (name, business email, phone)
- If prompted, verify your email address via the OTP sent to your inbox
- Within minutes, your personalized brand profile will be generated
- Review your comprehensive brand analysis with insights across multiple performance metrics
For brands with three or more locations, a full profile will be generated. If your
business has fewer than three locations, you’ll be redirected to our scan tool, which
provides insights tailored to smaller businesses.
Using the Birdeye Brand Grader is simple:
- Visit the Brand Grader landing page
- Enter your brand name in the search field (or select “Can’t find a business” to enter details manually)
-
Provide additional information such as:
- Number of locations
- Your contact information (name, business email, phone)
- If prompted, verify your email address via the OTP sent to your inbox
- Within minutes, your personalized brand profile will be generated
- Review your comprehensive brand analysis with insights across multiple performance metrics
For brands with three or more locations, a full profile will be generated. If your business has fewer than three locations, you’ll be redirected to our scan tool, which provides insights tailored to smaller businesses.
Can Brand Grader identify my best and worst-performing locations?
Yes, Birdeye Brand Grader provides valuable insights into location-specific
performance. The overview report includes performance metrics for each of
your business locations, allowing you to:
- Identify top-performing locations and understand what makes them successful
- Pinpoint underperforming locations that need attention
- Compare metrics across locations to identify patterns and inconsistencies
- Implement best practices from high-performing locations across your entire brand
For detailed location-specific analytics beyond the overview, you can
schedule a demo with our team. Our full platform offers comprehensive
location reports with deeper insights and more granular data to help you
optimize performance across all your business locations.
Yes, Birdeye Brand Grader provides valuable insights into location-specific performance. The overview report includes performance metrics for each of your business locations, allowing you to:
- Identify top-performing locations and understand what makes them successful
- Pinpoint underperforming locations that need attention
- Compare metrics across locations to identify patterns and inconsistencies
- Implement best practices from high-performing locations across your entire brand
For detailed location-specific analytics beyond the overview, you can schedule a demo with our team. Our full platform offers comprehensive location reports with deeper insights and more granular data to help you optimize performance across all your business locations.