Birdeye Score

The ultimate metric for your business

Birdeye Score combines multiple factors into one easy-to-understand metric, giving business leaders a clear view of their brand and location performance. Quickly spot top performers and underachievers, compare with competitors, and get targeted recommendations for improvement.

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Insights Software

Universal Metric

Get a simple, comprehensive number that reflects the performance across your brand and locations. Understand how reviews, discoverability, and customer experience contribute to overall business health.

Performance Benchmarking

See how your locations stack up against each other and compare your business with the industry leaders to drive targeted improvements and strategic decisions.

Actionable Insights

Assess strengths and weaknesses and make data-driven decisions to enhance underperforming areas and reward top performers.

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Sentiment Score

Track customer sentiment
for every location

Pull customer feedback from online reviews and internal surveys in one centralized repository. Dive deep into customer perceptions about your business with comprehensive insights into sentiment across your brand, locations, categories, and review sources.

Reputation Score

Track online reputation to ensure brand credibility

Get a comprehensive view of your online reputation across locations and time. Automatically collect reviews from all sources and analyze star ratings, review counts, and responses to understand and enhance your reputation.

Sentiment Score
Listing Score

Drive local SEO by enhancing listings

Control your online presence and improve visibility across locations, get accurate insights into your listings and Google Business Profiles, and track keyword rankings to enhance local SEO.

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Birdeye Score Over Time

Monitor score trends

Track the Birdeye Score breakdown over time to see how Sentiment, Reputation, and Listing scores evolve. This historical view helps you understand trends and the impact of your actions, enabling continuous improvement and strategic planning.

Birdeye Score Over Time
Birdeye Score by location

Compare location performance to drive consistency

Compare Birdeye Scores across different locations to identify top performers and areas needing attention. This detailed view allows you to tailor strategies for each location, ensuring consistent performance and enhanced overall business health. 

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Smart Insights

Get AI-generated summaries for quick decisions

Access clear summaries of complex data with real-time updates on score changes, concerns, and strengths or weaknesses, saving you time and improving decision-making.

Smart Insights
AI Recommendations

Take targeted actions to drive growth

Speed up your decision-making with specific recommendations from an AI model that understands your industry.

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Birdeye outranks the competition

Demo the all-in-one Birdeye Platform to get the business advantage you need

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