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 | Beautiful property, excellent service and Greg in security is a keeper! Thank you! |
| John Sterbick is very knowlegeable and confident in his profession. We feel very comfortable discussing our situation and he goes straight to the point. We are very much satisfied with his handling of our case, and we highly recommend the services of Sterbick & Associates to those who are in need of legal service. |
 | BirdEye - Succesful Online Reputation Tool What do you like best? BirdEye is a very effective tool. With this software, we have received 375+ 5-star Google reviews across all of our centers in the last 12 months. Being able to send email and text review requests has allowed us to reach more people. By adding BirdEye to our online reputation management system, we have a better insight on real-time reviews and can address any negative feedback before the client feels like leaving a negative review. Our star ratings on sites like Google have increased by at least a star for all of our centers. Some centers have gone from 1 review to now 15+ reviews in a year. If you are looking for a tool to help increase positive reviews, this is the tool you should be looking into! What do you dislike? One down fall is that we are unable to have Yelp as an option for our clients to leave a positive review. This was an option, but Yelp changed their conditions with BirdEye. What business problems are you solving with the product? What benefits have you realized? With BirdEye not only are we increasing the positive reviews on sites like Google and RealSelf, but we also have a better eye on all of the reviews that are coming in. This allows us to be more proactive in our responses, especially for those negative reviews. The faster we can reach out to our clients about any concerns, the better and BirdEye has helped with this! |
| We hosted my daughter's wedding on June 3rd, 2017 at the Emerald Grande. What an event it was. I can't praise Julie Kilgore, the Events coordinator enough. From the first time we met with her we knew the Emerald Grande would be the perfect venue. We were so impressed that not only did we book the wedding & reception there but the bridesmaids luncheon and the rehearsal dinner as well. The food was delicious at every event. If you are searching for a venue for a wedding, look no further......The Emerald Grande will far exceed all of your expectations!! |
 | Birdeye is a game changer What do you like best? Numerous DelMain Analytics small business clients struggle to build reviews. Enter Birdeye. It is a frictionless tool allowing clients to effortlessly solicit reviews from mostly happy clients and the not so happy, filter by sentiment. And our account manager, Adam DesAutels rocks it. Very knowledgeable, friendly, quick and enjoyable to work with. Ask for Adam if you're considering Birdeye. What do you dislike? The integrations feature with Yelp but I think this might be more on Yelp than Birdeye. Recommendations to others considering the product Keep up the great work with the cutting edge technology. What business problems are you solving with the product? What benefits have you realized? Getting clients to take online reviews more seriously and bringing Birdeye into the picture as a solution and a DelMain Analytics value ad. |
| BirdEye simplifies getting reviews What do you like best? RP Law Group has been using BirdEye to capture client reviews for multiple platforms. The one-step process of sending the contact and the ease of submitting a review make BirdEye an excellent choice. Our firm is very satisfied with the results of BirdEye. Further, when there has been an issue, like a client taking too long to respond or submit a review, we were able to check on the status of that contact and follow up with a call or confirm an email address. The support staff has been invaluable to RP Law Group. In short, I would recommend that you use BirdEye if you are seeking a comprehensive system to get and post your client reviews. What do you dislike? Sometimes I have to ask if a week has passed before I know if a client didn't respond to the review link. What business problems are you solving with the product? What benefits have you realized? This is a nice platform for our clients to submit reviews. |
 | Great Customer Service What do you like best? Adam DesAutels has been great with his assistance setting up the platform for my clients. When I need something his response time is great . I appreciate him and the platform rocks! What do you dislike? I use Vendasta for Listing Sync, Distribution and would like to consolidate both to sell one platform. I really like Vendesta snapshot report. It opens up conversation with potential client. What business problems are you solving with the product? What benefits have you realized? Review aggregation for clients |
| Results speak volumes-you get what you pay for! What do you like best? Ease of use, gets results, tech support is the difference-much thanks to our rep Adam. Our rep is always available and is able to understand our issues and relay to his team so we get answers and solutions--not excuses and delays. Communication is key and they knock it out of the park on tech support. What do you dislike? With their continuous updating and making the product the leader of the industry they could give better heads ups an new features. Recommendations to others considering the product Do not price be a deciding factor. You will not be disappointed the results and the results assist you in retention which allows you time to grow your client base. What business problems are you solving with the product? What benefits have you realized? For our customers we provide an automated way to manage their online presence with minimal input which allows them to concentrate on their business. The number one problem in the industry is retention of the client--their results make that easy for us to retain a great percent of customers than other platforms we have used. No selling customers twice. |
 | Excellent Solution for Our Clients What do you like best? One of the best things about BirdEye is that even though it's feature-rich, it's incredibly easy to use. From set-up to monitoring to website integration, BirdEye really delivers everything you could need in an review management platform. Not only does it help build our client's online reputation and significantly increase organic SEO, it also helps us get in front of and respond to negative sentiments before they cause a disruption to the business. We researched a lot of companies and determined BirdEye more than exceeded our criteria in a review management platform. What do you dislike? Doesn't play nice with Yelp, though it's more of a case of Yelp not playing nice with others. Recommendations to others considering the product Talk to Director of Channel Sales, Adam DesAutels for an thorough, informative, overview of what the platform can do to significantly help drive positive reviews and greatly increase your online reputation on major review sites like Google, Facebook and many, many more. After speaking with Adam, you'll be as convinced as we were! What business problems are you solving with the product? What benefits have you realized? Our clients are mostly small business owners trying to establish a foothold in their respective industry. We use the BirdEye platform to help them bolster and improve their online reputation. Because review solicitation with BirdEye is easy from both an administration and an end-user standpoint, it is the ideal solution for our clients who do not have a lot of time (or a large staff) to request and follow-up for much needed reviews. Our clients have embraced the platform and found their online reputation soar. They love BirdEye's SMS solution for an "in the moment" response from their customers, which results in significantly higher conversions. In addition, many clients tell us BirdEye facilitates follow-up dialogue with their customers that helps them gain referrals, sell additional products and services, and greatly improves customer loyalty. |
 | Birdeye is great... What do you like best? ... But Adam DesAutels at Birdeye is quintessential to making the experience you have with Birdeye an amazing one. Sure, we've asked for a lot from BE... Sure, I've personally "started Adam's day" with update requests on custom API's etc... What do you dislike? At the moment, I would say that BE souls listen and respond quicker to the needs of resellers who are introducing innovative ways of utilizing open API'S What business problems are you solving with the product? What benefits have you realized? Custom Mobile App Development and API Integration. When it comes to "crunch time," Adam DesAutels and his supporting BE team does what it takes to help us meet deadlines |
| Amazing Results with Birdeye What do you like best? Adam and the team at Birdeye have worked extremely hard to provide it's partners with both an amazing product and amazing customer support. Anytime there have been issues with my clients or their accounts, they have been quick to respond and remedy the situation. In addition to great support, the product itself is much better than anything I have seen on the market. They've managed to build a review platform that helps businesses not only GET reviews but also (and maybe more importantly), MARKET those reviews online. The user interface is simple, the features are abundant, and it works very well for all of our clients. I'm looking forward to continuing to work with Adam and the team at Birdeye for many more years! What do you dislike? We've had some issues with integration, however, those are few and far between. Overall, 99% of our clients are happy with us and with Birdeye. What business problems are you solving with the product? What benefits have you realized? Helping our clients get more online reviews and marketing them across the web. |
| Very helpful!! |
| Fantastic option for monitoring and improving online reputation What do you like best? As a healthcare corporation with 25 facilities, it is quite a task to monitor the online reputation of all Ernest Health facilities. I love that the Birdeye platform will send me a daily roll-up of all facilities that received reviews. Our Directors of Marketing and Business Development have also talked about how much they appreciate receiving review alerts and notifications from Birdeye for their respective facilities. What do you dislike? I worry that some of our employees don't use the site as much as they could, because the amount of features offered on the dashboard can be overwhelming. What business problems are you solving with the product? What benefits have you realized? Through the Birdeye app we have learned that there are areas needing improvement in terms of our online reputation on some sites. We are working to pilot review solicitation with Birdeye to help capture a higher volume of positive reviews and park/address the negative ones before they land on a review site. |
 | BirdEye makes it easy for our happy customers to share their experience. What do you like best? BirdEye has developed a user-friendly, flexible solution that can be tailored to meet our specific needs. I especially like that we could make our invitation to post a review short, conversational and direct. What do you dislike? I'd love it if the process could have the built-in intelligence to re-order our chosen review site links to help spread reviews evenly across the 3 sites. However, I've not yet verified if this functionality is readily available. Recommendations to others considering the product To speed your implementation, be sure to have a quick, seamless hand-off from the Sales team to the Account Management team. Both teams perform their function well and you will benefit if they collaborate on your behalf early-on in your relationship. What business problems are you solving with the product? What benefits have you realized? The vast majority of our customers are very satisfied. But like most busy people, they won't take the time to post a positive review unless we make it fast and simple. This is the key hurdle that BirdEye has overcome for us. Now, in addition to the few dissatisfied customers who've invested their time and energy to tell others their story, we're able to tell a more fair and balanced overall story about our company. |
| BirdEye is AWESOME!! What do you like best? BirdEye dramatically improved our online review scores by making it easy to send a customer a request for a review. If we ever have an idea, they are fast at doing what they can to implement the changes for us to grow our business. What do you dislike? I really can't think of anything off of the top of my head. Recommendations to others considering the product You won't be disappointed. What business problems are you solving with the product? What benefits have you realized? Growing our online presence by allowing us to easily send review requests to our customers helps our web search placement. |
 | Birdeye is revolutionary! What do you like best? Birdeye has exceeded our expectations in providing a best in class system for organizing, responding, and tracking reviews. We researched for almost a year with a strict set of non-negotiables that we needed in a social media/reputation management software. We love that Birdeye gives us the ability to monitor trends over specific periods of time. Our franchisees have fallen in love with the instant alerts, too! What do you dislike? Birdeye doesn't provide a content calendar where we could schedule out posts across multiple social media platforms. Recommendations to others considering the product Be up front with the needs that you have so that they can make adjustments - they have an expert engineering team that can adapt the product to your needs! What business problems are you solving with the product? What benefits have you realized? Our franchisees are very busy running restaurants and don't have time to keep track of all the places where reviews are generated. We are also surprised with how necessary Birdeye's partnership with Yext is - they have fixed our presence (address, phone number, etc) across many sites we weren't even aware of! |
 | Great! What do you like best? Our account manager, Nikita, is so easy to work! She makes things so simple, answers all our questions, and is amazing at following up. What do you dislike? Product updates can be slow at times but they really find a way to make things work for us. What business problems are you solving with the product? What benefits have you realized? Reputation monitoring and management has been much easier with Birdeye, and the surveying function is helping us across the global business. |
| Great |
| So far, I am impressed with the ease of use. Pros: I like how everything is put into one link and is much more user friendly for clients. I also like that text messages are sent besides emails. |
| Wish we would've found it sooner! Pros: Easy to use, can customize, nice drip campaign that will send out a text and two emails. Ability to see if clients even clicked the link to start a review. Heath was awesome and it was so easy to get everything set up. |
| I love this service so far, for what I wanted with my business. I wish price was better. Pros: I like the fact that they filter negative reviews before they reach major search engines. This was a major drawback in the prior service I was using. This way I still get to hear the client's cause of dissatisfaction and address the issue directly with them, rather than having to explain myself on the search engines. Cons: I wish they would offer more services like appointment scheduling, confirmations, website management and optimization etc so that I could have everything in one place instead of paying different companies to manage different things. Overall: Receive more reviews for my business that go directly to search engines. |
| Great |
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BirdEye – Reputation Management
Rated 5/5.0 based on
532
reviews
