Business Messaging Software

Birdeye Messaging is an instant messaging platform that makes it easy for you to connect with your customers any time, anywhere, and on the channel of their choice. From a single inbox, you can reach out and respond to customers over text Facebook, Instagram, email, voicemail, and beyond.

Having convenient, immediate, 1:1 conversations with your customers lets you:

• Schedule and confirm appointments
• Respond to customer questions
• Promote events and offers
• Announce new products or services
• Send and receive updates

With Birdeye Messaging you can:

• Message customers via text, Webchat, and social from one inbox
• Easily track and manage customer info and interactions for streamlined and more efficient communication
• Use templates to save time and keep comms consistent
• Assign conversations to team members and locations
• Get notified every time a new customer message comes in
• Track conversations and average response times

Birdeye allows you to manage every type of customer message from one inbox:

• Respond to messages from Webchat, text, Facebook, Instagram, email, and voicemail
• Text review and referral requests to get more leads
• Send text message surveys to collect instant feedback
• Schedule mass text messages to drive sales

Birdeye Messaging helps you track agent productivity and average response times so you can deliver better customer experiences. Our reports let you keep track of median response time, number of conversations, and total messages received. What's more, you can easily filter all reports by location, users, or time/date.

Yes - all incoming and outgoing messages are encrypted end-to-end to keep your business information secure. We store your data on a secure AWS cloud computing platform that is compliant with regulations and standards such as HIPAA to protect sensitive patient information.

A business messaging service is one that enables businesses to funnel prospect and customer messages from multiple touch points like text, email, webchat, website forms, social media, and more into one platform. This helps the business to easily track all incoming messages from one place and ensure they respond to all of them so that they don’t lose out on leads or potential business opportunities.

Birdeye is the most comprehensive instant messaging app for businesses.

• It allows you to integrate multiple messaging channels such as text, email, webchat, webforms, Facebook, and Instagram, into one Inbox.
• You can also proactively engage with existing customers via 1:1 or mass texts, video chat, and email to build relations and generate more business.
• It offers you an auto-receptionist to attend to calls while you are busy and record and transcript voicemails so you text or call them back later.
• The Birdeye Inbox lets you organize messages by channel, location, and other criteria so it is easy for you to manage your customer conversations.

Businesses use mass text messages to reach thousands of customers in one go. It is an affordable, easy, and effective way to message contacts for marketing, sales, customer service, and other notifications.
Some common ways in which it is used are for:

• Post-consult follow-ups and book treatments
• Special offers, and promotions, free trials
• Membership, webinar, community social, and other event invites
• New openings, products, or treatments
• Service and maintenance updates
• Contacting a fleet of agents or a large team, at once
• Retargeting customers and prompt purchases