Birdeye announces proprietary Experience Score to give businesses real-time insight into their customer sentiment

Businesses can use customer experience score at their fingertips to help deliver a great experience at each touchpoint in the customer journey. Birdeye customer experience score will help businesses understand customer sentiment and happiness.

Key highlights of Birdeye experience score:

• Experience score is calculated based on customer feedback generated from reviews, NPS/rating surveys and CX campaigns.
• The experience score will range from 0-10 and will be colour coded.
• The experience score will be displayed in high-traffic areas of the platform Inbox and Contacts page)

Displayed in key, high-traffic areas of the Birdeye platform, the new Birdeye customer happiness score helps businesses to easily focus on retaining happy customers.