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Universal Windows Direct of Baltimore
- Windows Installation
- Baltimore, MD
About this business
Universal Windows Direct is one of the fastest-growing home remodeling companies in the country. Our founding philosophy to provide constant and never-ending improvement to our customers is what brings us pride in providing quality products for your home at the best possible price. Ranked in the top 10 on Qualified Remodeler’s Top 500 list, Universal Windows Direct provides custom made replacement windows and doors specific to each home. You’ll have a peace of mind knowing that your investment is protected with our industry-... read more
Location details
2555 Lord Baltimore Dr, Suite K, Baltimore, MD, 21244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Their installers and managers were great, but the sales team lied to us on terms of the contract and overpromised. After the sales pitch I felt like we overpaid for our windows and was left feeling uncomfortable. We complained to the main office and were told that the sales team would give us a call to resolve the issue which they never did.
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right!
Very hard workers, pleasant and professional
Business response:
Hello, Morris. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
Great
Business response:
Hi, Sheila. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
Business response:
Hi, Paula. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^J
Business response:
Hello, Catherine. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! ^J
I am glad that I picked Universal Windows Direct to install my new windows. The windows on my house probably were the original windows so I'm am very pleased and thankful that I was finally able to get most of the windows replaced.
Business response:
Hello, Angela. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
Business response:
Hello, Josh. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! ^JD
Business response:
Hello, Kevin. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! ^J
Frequently asked questions about Universal Windows Direct of Baltimore
How is Universal Windows Direct of Baltimore rated?
Universal Windows Direct of Baltimore has a 4.8 star rating with 128 reviews.
When is Universal Windows Direct of Baltimore open?
Universal Windows Direct of Baltimore is closed now. It will open at 10:00 a.m.