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Universal Windows Direct of Baltimore
- Windows Installation
- Baltimore, MD
About this business
Universal Windows Direct is one of the fastest-growing home remodeling companies in the country. Our founding philosophy to provide constant and never-ending improvement to our customers is what brings us pride in providing quality products for your home at the best possible price. Ranked in the top 10 on Qualified Remodeler’s Top 500 list, Universal Windows Direct provides custom made replacement windows and doors specific to each home. You’ll have a peace of mind knowing that your investment is protected with our industry-... read more
Location details
2555 Lord Baltimore Dr, Suite K, Baltimore, MD, 21244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I was forced to pay in full because I had to finance. It took THREE MONTHS for anyone to come to even measure my TWO windows I was replacing--and I was the one who reached out to ask why no one had called me to measure. I was forced to start making payments on my loan before anything had even started. I am sure that if I was not forced to pay in full, I would not have had to wait for so long. The measure was cancelled/rescheduled once and then they TRIED to cancel my install but I flipped out so they did not cancel. (I had t... read more
Business response:
Hi, Customer. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
Business response:
Hello, Customer. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! ^J
Business response:
Hi, Paula. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^J
Business response:
Hello, Catherine. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! ^J
I am glad that I picked Universal Windows Direct to install my new windows. The windows on my house probably were the original windows so I'm am very pleased and thankful that I was finally able to get most of the windows replaced.
Business response:
Hello, Angela. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
I would warn any one I recommend, to make sure they understand that the project takes longer than the sales representative states and permits are required and to specify the number of workers needed to complete the job in a timely fashion . Eliminating return trips and rushed jobs .
Business response:
Hi, Michelle. Your feedback is highly appreciated. Thank you for the review!^J
Business response:
Hello, Josh. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! ^JD
Frequently asked questions about Universal Windows Direct of Baltimore
How is Universal Windows Direct of Baltimore rated?
Universal Windows Direct of Baltimore has a 4.7 star rating with 196 reviews.
When is Universal Windows Direct of Baltimore open?
Universal Windows Direct of Baltimore is open now. It will close at 5:00 p.m.