This profile has been claimed by the business owner or representative.
Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The entry door is fantastic but the insulation had a few hiccups
Business response:
Hi, Randall. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Salesman was helpful and very knowledgeable about his product. The warranty that goes with this is great. Installation was perfect. Finished product was extremely satisfying.
Business response:
Hello, Robert. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
We were pleased with the sales process. Install process was fine but 3 windows were measured wrong so they couldn’t finish install. Apparently reported the job complete so we had to contact to inform twice now that were still waiting on windows. Schedule time 3 weeks away just to get new measurements and then will have to wait on reorder and install. Very unhappy with your internal communication as we have had to do it all for you.
Business response:
Hi, Megan. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^J
From sales, techs, installers and ease of warranty have been amazing, helpful, knowledgeable and responsive and respectful of us and our home. There was no cleanup after installation the installers did a remarkable job of cleaning after completion of each window.
Business response:
Hello, Valerie. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
Not at this time. I need to go through a full year to verify how air tight my new windows are; one winter season.
Business response:
Hi, John. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
The overall experience was good with Universal Windows Direct of Indianapolis.
Business response:
Hi, Robert. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,109 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is open now. It will close at 8:00 p.m.