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Uptown in Canton
- Apartments
- Canton Township, MI
About this business
Location details
49730 Uptown Ave., Canton Township, MI, 48187, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
AVOID AT ALL COSTS -PLEASE READ !!!! PLEASE READ BEFORE RENTING! I will start by saying the staff at the beginning of our lease application were very friendly and helpful, but it soon turned to disappointment when my partner and I quickly realized that they are only there to do the bare minimum. We had a move in date on a Friday, that they waited till the day of to tell us the unit we picked was not cleaned and we were forced to wait till the following Friday (today) for it to be fully cleaned and inspected. Why would they n... read more
Business response:
Hi there, We understand your disappointment and we appreciate your feedback. It’s important to us that our tenants are more than happy and we'd like the opportunity to resolve this issue immediately. If your concerns have not been properly addressed, please contact our team so that we can discuss this in detail. Thank you.
Poor Experience Since Mgmt Staff Change My roommate and I have lived in Uptown for three years now and recently applied to transfer within the apartment complex to a larger unit for a fourth year. The first three years have been relatively pleasant, but the recent change in the office staff has resulted in extreme difficulty and frequent issues. To process our new application, we filled out all of the info that was requested of us in the online portal, submitted employment verification, paid the app fee, paid a fee to secure... read more
Business response:
Hi, Thanks for taking the time to share this feedback for our community. We apologize for the issues you've experienced with management, and we would appreciate the opportunity to speak with you further. Please contact our team so we can discuss further.
Ignored Maintenance requests go ignored. Nobody seems to really know or frankly care about anything. I’m totally convinced that all the things that are broken in my home right now will remain broken when I move out. So I can see it now how they’ll try to get me to pay for damages. Can’t wait to move out.
Business response:
Hi there. We're sorry to hear that maintenance has been a source of frustration for you. We strive to address requests as promptly and thoroughly as possible, but the time frame can vary depending on a number of factors. However, residents can feel free to contact the office to check on the status of a request and we encourage you to do so if you are currently awaiting service.
Do not rent from here was set to move in last Saturday was given an approval letter a month prior and a welcome letter. They had taken the holding fee and the deposit. on the day of the move-in, they told us the lease papers were not written yet when they knew for two months that was the day we were moving in. While they did that we went to look at our new construction apartment. It was not ready or cleaned. They had others that were finished but they put us in one that was not. When we got back to the office they told us th... read more
Business response:
Hello. As we have stated before, we do not think this is an appropriate forum to discuss the specific details of your situation. Please contact us here in the office if you still have questions and, as always, we will do what we can to help. Thank you.
do not rent from here was set to move in last saturday was told we were approved a month prior with a welcome letter and approval. Took our deposit to hold the apartment then deposit to move in. Day of move in we were told our lease papers were not written yet and they needed to get a hold of the manager. We went and seen our apartment which was new construction, the apartment we were given was not even finished yet or cleaned. They had other new construction apartments that were finished but put us in that one. when we went... read more
Business response:
Hi, Emily. We do not feel this to be the appropriate forum to go into more personal details of your situation, but we would be more than happy to speak with you. Please contact us here in the office so that our team can help address any remaining questions or concerns you may have. Thank you.
Don’t even consider Where do I even begin? I was expected to sign a lease before I could even see my apartment (or any apt of that style). I was treated with disrespect both in person, on the phone, and in emails. They also ignored several calls and emails from me and my roommate. I was told the approval process would take 48 hours but my application wasn’t even viewed for 3 weeks. If you have to deal with a man named Justin then GOOD LUCK. Because he is rude and will straight up lie to your face about dates. I never ended u... read more
Business response:
Hi, Robert. We appreciate your interest in our community and sincerely apologize that your experience throughout the leasing process was not more positive. Our goal is to provide exceptional service at every opportunity and we regret that our interactions left you with any other impression. We do our best to provide the most accurate information available to us and be as upfront as possible regarding our deposits and fees. Though we are saddened that this experience left you with a less than favorable opinion of our communit... read more
Beautiful place but horrible management Disclaimer- I never lived here but got to the lease signing stage and backed out (so glad I did). When first touring the apartment complex, the model apartments were beautiful and I was ready to sign. I was promised a 2-day turn around on my application. Two weeks (Much more than 2-days) later I received a phone call telling me my application was finally approved, but after never receiving the lease via email I had to call multiple times to find out they hadn’t even looked at my applic... read more
Business response:
Meghan, we appreciate your interest and sincerely apologize for any inconveniences that you encountered. We strive to make the leasing process as smooth as possible for potential residents and are very sorry that was not the case in your experience. We are constantly seeking to provide the best service possible and though we regret this was not more evident in your interactions with us, we will be sure to utilize your comments to help us do so. We wish you all the best in your new home.
Great manager I wasn’t happy for a month after very first visit. I like the property, environment everything, but the leasing agent tour me is not profession at all! Late response or no response for email or calls. When walk into the office, if he is the only one there, never got greeting from him. He never read my email, at least never pay attention to my email attachment for application until I went there physically. What if I move from other state and can’t be onsite very often? However, on the other hand, Tiffany is very... read more
Do NOT live here! Where to even begin! This has been the least impressive apartment complex I have ever lived in. It looks nice as you drive by, but it is all a facade. For starters, I selected a new construction apartment at the end of June. It was supposed to be completed and move in ready a few weeks later. It wasn't ready until the second week of August. We had a multiple page list of problems with the apartment and things missing when we moved in. They didn't fix those problems (including the deadbolt not working!) unti... read more
Business response:
We're deeply sorry that your experience with our community has not been more positive. We appreciate you bringing your concerns to our attention. If there is anything that we can help you with at this time, or if you would like to discuss your concerns with us further, please feel free to reach out to us here in the office at your convenience. Thank you.
Frequently asked questions about Uptown in Canton
How is Uptown in Canton rated?
Uptown in Canton has a 3.7 star rating with 301 reviews.
When is Uptown in Canton open?
Uptown in Canton is closed now. It will open at 10:00 a.m.