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Vista Pointe at Sierra Vista
- Assisted Living Facilities
- Sierra Vista, AZ
About this business
Location details
4400 Avenida Cochise, Sierra Vista, AZ, 85635 , United States
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Nice place; has memory care wing.
The facility was clean but appeared dated with 90s style draperies in the dining area. The rooms were bright and tidy. Everyone greeted me and was friendly. The one bedroom unit was very tiny. The guide said the flooring had just been replaced and that finishing touches weren't done, yet. Also, that new appliances would be replacing the very outdated refrigerator and microwave.
Business response:
Hi Nancy, Thank you for visiting Vista Pointe at Sierra Vista and for sharing such thoughtful feedback. We truly appreciate you taking the time to note both what you enjoyed and where you see opportunity. We’re glad you found the community clean, bright, and welcoming. Our team works hard to ensure every guest feels comfortable from the moment they arrive, and it’s wonderful to hear that reflected in your experience. You’re also correct that we are in the process of making updates. Several apartments have recently receive... read more
If you have a medical condition that prevents you from wearing a mask, they will not allow you to visit residents. They require a COVID test at the main reception but even with a negative test result you are denied entry.
I wouldn't recommend Prestige Assisted Living. There is a lack of follow through, and they don't do what they say they will do. I don't feel they deliver on what they said they would. My loved ones were here for a short amount of time.
We took our loved one out because we did not think she was receiving good care. We picked her up one day to go to the doctor and we found a 2-inch thick gash on her leg. She also was very hard of hearing so we bought ear plugs for her to plug into the TV so she could hear. When we went to the community one day, we realized the ear plugs were in the medicine cabinet. They were never given to our loved one.
We have removed our mother from Prestige. When I would notify them that I was picking her up and ask for her wheelchair, they would never have it. We would have to wait while they went back to her room and got it. This happened at least 3x. They complained she turned the TV up too loud. We purchased bluetooth headphones. When we took her out, they had never installed them (over a month later) they were in the medication room. We couldn't due to coronavirus. When I took her to therapy and she was given exercises to do, they c... read more
For the long run I think it's okay. But it depends on the day. As far as watching her progress. I know it's not skilled nursing, but I would like to know if we need to move her up in care levels. When I look at 5,000 dollars a month, I don't feel like I'm getting that. I'm not real happy with them right now.
Frequently asked questions about Vista Pointe at Sierra Vista
How is Vista Pointe at Sierra Vista rated?
Vista Pointe at Sierra Vista has a 4.3 star rating with 84 reviews.
When is Vista Pointe at Sierra Vista open?
Vista Pointe at Sierra Vista is open now. It is open 24/7.