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Vista Pointe at Sierra Vista
- Assisted Living Facilities
- Sierra Vista, AZ
About this business
Location details
4400 Avenida Cochise, Sierra Vista, AZ, 85635 , United States
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The front line staff work hard and love what they do. The new owners are a lot more corporate than prestige assisted living was. You can definitely tell the difference in focus now, it's all about the $ vs the residents. Communication and follow through regarding medical and non medical issues/concerns is poor.
Business response:
Thank you for sharing your thoughts about Vista Pointe at Sierra Vista. We’re glad to hear the dedication of our front-line associates has made a positive impression. We take all feedback seriously and continually share it with our leadership team as part of our ongoing efforts to ensure every resident feels supported and cared for. If you’d like to discuss your experience further, please don’t hesitate to reach out to us at gracecommitment@gracemanagement.com. — Grace Management, Inc.
Staff is wonderful and caring. Rooms are nice. [name removed] has a nice one bedroom but the studios are nice as well. The food is good. They do have things for the residents to do. My brother just doesn't attend them very often.
Business response:
Hello, Thank you for sharing your thoughts! We’re so glad to hear that you appreciate the care provided by our associates and the comfort of the apartments. It’s wonderful that your brother has a space he enjoys. While participation in activities is always a personal choice, we’re here to support and encourage residents to engage in ways that bring them joy. Please let us know if there’s anything we can do to enhance his experience. Sincerely, The Vista Pointe at Sierra Vista Team
What we like the most about the community are the people and yes, we would recommend Vista Pointe at Sierra Vista to other families.
None of the staff is rude or mean. Some are very friendly and Mom likes them. Some are mote average, but still fine.The everyday care is good. Sometimes it's hard to set up things like a haircut or podiatry. It's very expensive. But they handle everything with the expertise I don't have, have pleasant surroundings, and Mom is happy there. Considering all that and the cost of everything now, I don't think they are gouging, but it's painfully expensive, especially as the person needs more care.
Business response:
Thank you for leaving us a review! We are so glad to hear that your mom is happy in our community. It's music to our ears! If you are ever having trouble setting up appointments, we welcome you to come speak with our Executive Director about it. Our objective is to make life easier for you and your mom, and we'd love the opportunity to remove any of the barriers to a smooth sailing experience. Thank you for entrusting us with your mother's care. We are grateful for the opportunity to serve her at this time in her life.
All 5 stars. They do seem to deliver what they promise, and Mom has been doing fine there. I don't worry between visits that she's neglected or mistreated at all.
Business response:
Hi Artie, thanks for much for this review! We're so glad your mom is enjoying it here, we love having her as part of the community. Please let us know if we can be of further assistance!
This community is good as anything in town and works out for my loved one. Some of the staff are really good and some of them are not. My parents wanted to stay in the room and I felt like they did not do a good job of encouraging the residents to come out. From what I seen there were games, and movies and more but nothing outside of the community and very stimulating for the residents to do. I just think that they could have more activities.
Business response:
Hi there, thank you for the feedback. We do have a full events calendar, and our van has been repaired and will allow us to take our residents to more events and activities out in the community. We’d be happy to discuss your concerns – please feel free to reach out to us directly.
This seems to be a pretty decent place for my friend. I would recommend my family go here if they had to. The staff seem to really care and it is a smaller community.
I thought that the landscaping looks beautiful and the dining room looked so lively when I visited with my mother. The wood flooring in the room I toured looked fabulous.
The staff is very friendly. Since I live out of state, I haven't seen much of the facility. But I'm my family member's POA, and they've stayed in close contact with me and asked for my input regarding decisions. When I have questions or concerns, they are very upfront with me.
Frequently asked questions about Vista Pointe at Sierra Vista
How is Vista Pointe at Sierra Vista rated?
Vista Pointe at Sierra Vista has a 4.1 star rating with 64 reviews.
When is Vista Pointe at Sierra Vista open?
Vista Pointe at Sierra Vista is open now. It is open 24/7.