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Waste Pro
- Waste Management Solutions
- Fort Myers, FL
About this business
Location details
13110 Rickenbacker Pkwy, Fort Myers, FL, 33913, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Earlier this week I wrote a review about a missed pickup last week. My recycle bin was picked up this week. This is not the reason for this review though. Yesterday I got a call from Alec Odegaard, a supervisor for Waste Pro. Alec took time to come to our residence and apologize for the inconvenience. To me, this is great customer service, and would like to recognize Alec for his commitment not only to the company he works for, but the residents they serve. Thank you!! Jim Bell
Business response:
Good Afternoon Mr. Bell, your positive experience is important to us. Thank you for recognizing Alec's commitment to great customer service. LR
Our pickup day is Thursday, I always have both trash, and recycling out by 7:00pm on Wednesday night. On Thursday our trash was picked up, but our recycle bin had been missed. I am in a small condo association, and have the trash and recycle containers all lined up at the curb. I can see where the driver could have missed a container. I called to let you know, and the person I talked to, said to leave it at the curb until 6:00pm and it would be picked up. That didn't happen. I called again on Friday, and was told the same th... read more
Business response:
Good Morning Mr. Bell, I'm sorry to hear about your experience. Please reach out to us at wpcr@wasteprousa.com with your address so we can investigate the missed collection. Thank you. LR
Staff are very rude and seem to purposely block people from getting around them. Have witnessed them being very unprofessional at times.
Business response:
Hi Ken, we understand your frustration and require additional information to locate you as a customer and investigate your concern. We apologize for any inconvenience you have experienced and look forward to resolving this concern with our local team in Fort Myers. Please email your service address and contact information at mktsm@wasteprousa.com. We look forward to hearing from you. Thank you.- jk
Would give 0 if I could. Haven't picked up my trash or recycle. Everyone else on block did! Idk why??
Business response:
Hi Sarah, thank you for contacting Waste Pro in Fort Myers! We value your feedback and your business. Unfortunately, we do not have enough information provided to verify you as a customer. Please contact us at mktsm@wasteprousa.com with your name, service address, and phone number; we’d love to resolve this.- JK
I have called several times, sent online request for bulk garbage pic up and nothing has happened. We are almost close to 10 days and the waste still by the dumpster. Account # 6803 Parkwoods Home Owners Association Phase #3 Section C2 We have lots of bulk garbage that needs to be picked up. It is furniture. It is by the garbage dumpster on section C2 Thank you.
Business response:
Hi Mirna, thank you for contacting Waste Pro in Fort Myers! We value your feedback and your business. We have shared this with the local SW Florida team and someone should be reaching out. If this is not resolved, please contact us at mktsm@wasteprousa.com with any follow up information that you would like to share; we’d love to resolve this.- JK
We just followed a waste pro truck and watched all the garbage flying out of the open top of the truck. It was on veterans Highway on the bridge in Cape Coral.
Business response:
Hi Nancy, thank you for contacting Waste Pro in Fort Myers! We value your feedback and your business. If you are able to give us an approximate time that this occurred, we can review the surveillance video footage on our trucks to see how we can prevent this from happening again. If you could email us at mktsm@wasteprousa.com we will investigate this further,. - JK
I wish there was a way to give zero stars. I’m a disabled woman and I had my boyfriend and friends help me clean out my garage. They stacked everything put stuff in bag bags, but we also have dumpster divers that made a mess of everything and God forbid waste pro does the right thing and picks up everything anyway what wasn’t proper? They could’ve just left but no there was no effort on their part to take everything that was in compliance after the dumpster diverse destroyed other stuff. At least I only fell once as I am dis... read more
Business response:
Hi Nanette, thank you for contacting Waste Pro in Fort Myers! We value your feedback and your business. We need just a bit more information from you, and can then pull surveilance footage from our trucks to see what the situation was, and if we could have scheduled a bulk pick up for you. Please contact us at mktsm@wasteprousa.com with your name, service address, and phone number; we’d love to resolve this. - JK
Worst company ever ! Can’t even show up to pick up your trash! Supposedly tell you they sent notice they changed your days ! Bill and Todd are the absolute worst managers
Business response:
Hi Sabrina, thank you for contacting Waste Pro in Fort Myers! We value your feedback and your business. We need a bit more information, so if you could email your address to mktsm@wasteprousa.com we can see why you did not get the communications about your days changing. There were multiple communications to our residents regarding the day changes, and it was covered by the local media as well. If there is more we can do, please include it in your email. - JK
Frequently asked questions about Waste Pro
How is Waste Pro rated?
Waste Pro has a 4.5 star rating with 4,429 reviews.
When is Waste Pro open?
Waste Pro is closed now. It will open at 8:00 a.m.