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Waste Pro
- Waste Management Solutions
- Fort Myers, FL
About this business
Location details
13110 Rickenbacker Pkwy, Fort Myers, FL, 33913, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Elton and Mark are the best....always personable and professional and helped us a lot since the move to North Fort Myers, Florida...They deserve nominations and if everyone at wastepro model their ethics....this is a good vompany...A++++×
Business response:
Hi Tiffany, this is great news to hear! Thank you for leaving us a 5-star review in Fort Myers. We always want to make our customer's day in the little things we do. We appreciate your support!
Looooove my trash service……. Joshua and baloney, not sure I spelled the names correctly , but they service Buccaneer Estates. I love these guys. They treat me like a queen. They’ve always been very diligent.. I look forward to seeing them every week and because of their kindness. I bring them out ice cold Coca-Cola every week. It doesn’t get any better than these two guys. I just love them.
Business response:
Hi Mary, we appreciate you taking the time to rate our services in Fort Myers. Your 5-star rating is greatly appreciated!
Last Tuesday my brown garbage can was not taken, but everyone on my st. Southwest 9th Ave got picked up. So I called on Wednesday the 26th. An employee told me that it would be picked up in 24 to 48 hours. That didn't happen. So I called back on the 28th. Another employee told me it would be picked up between 10 am to 7 pm. Why can't they just speak the truth and lie to me. I guess this is how Cape Coral treats the public.
Business response:
Michael, we sincerely apologize for the missed pickup and for the frustration caused by the conflicting information you received from our team. We take your concerns about communication seriously. Our customers deserve accurate information and honest updates, even when there is a delay or an issue that prevents a pickup from being completed as expected. We would like to work with the local management team to resolve this issue. Please reach out to us directly at wpcr@wasteprousa.com with your service address. We appreciate y... read more
Earlier this week I wrote a review about a missed pickup last week. My recycle bin was picked up this week. This is not the reason for this review though. Yesterday I got a call from Alec Odegaard, a supervisor for Waste Pro. Alec took time to come to our residence and apologize for the inconvenience. To me, this is great customer service, and would like to recognize Alec for his commitment not only to the company he works for, but the residents they serve. Thank you!! Jim Bell
Business response:
Good Afternoon Mr. Bell, your positive experience is important to us. Thank you for recognizing Alec's commitment to great customer service. LR
Our pickup day is Thursday, I always have both trash, and recycling out by 7:00pm on Wednesday night. On Thursday our trash was picked up, but our recycle bin had been missed. I am in a small condo association, and have the trash and recycle containers all lined up at the curb. I can see where the driver could have missed a container. I called to let you know, and the person I talked to, said to leave it at the curb until 6:00pm and it would be picked up. That didn't happen. I called again on Friday, and was told the same th... read more
Business response:
Good Morning Mr. Bell, I'm sorry to hear about your experience. Please reach out to us at wpcr@wasteprousa.com with your address so we can investigate the missed collection. Thank you. LR
Staff are very rude and seem to purposely block people from getting around them. Have witnessed them being very unprofessional at times.
Business response:
Hi Ken, we understand your frustration and require additional information to locate you as a customer and investigate your concern. We apologize for any inconvenience you have experienced and look forward to resolving this concern with our local team in Fort Myers. Please email your service address and contact information at mktsm@wasteprousa.com. We look forward to hearing from you. Thank you.- jk
Would give 0 if I could. Haven't picked up my trash or recycle. Everyone else on block did! Idk why??
Business response:
Hi Sarah, thank you for contacting Waste Pro in Fort Myers! We value your feedback and your business. Unfortunately, we do not have enough information provided to verify you as a customer. Please contact us at mktsm@wasteprousa.com with your name, service address, and phone number; we’d love to resolve this.- JK
I have called several times, sent online request for bulk garbage pic up and nothing has happened. We are almost close to 10 days and the waste still by the dumpster. Account # 6803 Parkwoods Home Owners Association Phase #3 Section C2 We have lots of bulk garbage that needs to be picked up. It is furniture. It is by the garbage dumpster on section C2 Thank you.
Business response:
Hi Mirna, thank you for contacting Waste Pro in Fort Myers! We value your feedback and your business. We have shared this with the local SW Florida team and someone should be reaching out. If this is not resolved, please contact us at mktsm@wasteprousa.com with any follow up information that you would like to share; we’d love to resolve this.- JK
We just followed a waste pro truck and watched all the garbage flying out of the open top of the truck. It was on veterans Highway on the bridge in Cape Coral.
Business response:
Hi Nancy, thank you for contacting Waste Pro in Fort Myers! We value your feedback and your business. If you are able to give us an approximate time that this occurred, we can review the surveillance video footage on our trucks to see how we can prevent this from happening again. If you could email us at mktsm@wasteprousa.com we will investigate this further,. - JK
Frequently asked questions about Waste Pro
How is Waste Pro rated?
Waste Pro has a 4.5 star rating with 4,453 reviews.
When is Waste Pro open?
Waste Pro is closed now. It will open at 8:00 a.m.