WellNow Urgent Care

David P. 

on Yelp

a year ago

A friend of mine had an eye injury at her place of work, and workers comp there said she needed to go to Wellnow. So I took her to the nearest one, which was in Webster. We arrived at the door at eight pm, only to find out that every Wellnows close at 8 pm. "But I'm hurt!" "Come back tomorrow." The person with the injury said it was slight, and agreed to come back tomorrow, making an appointment for just after 8 am, when they open. After waiting for a half hour, we were told that we might have to wait another two hours. ... read more

Gigi S. 

on Yelp

2 years ago

Great Experience. I recently picked up my son from RIT with the specific intention of bringing him to this facility. The front desk staff were incredibly helpful when the online check-in process encountered issues with our insurance. The cleanliness of the facility really stood out to me. Given that my family and I are still very cautious about COVID-19, we appreciate the safety measures in place. From the easy pre-registration process to the option of waiting in the car until ready, and the prompt transition to being seen ... read more

Travis B. 

on Yelp

a week ago

Billing is atrocious. No bill sent then random cold calls and text messages. WellNow website claims certain procedures are one flat fee but then bill comes for 10 times that amount. One visit billed as multiple visits. Very unethical and misleading. Another example of a broken healthcare system full of greed and misinformation and hidden fees. 

Nicole S. 

on Yelp

2 weeks ago

Beware of billing!!! Let me begin by saying the staff and physicians at this location are excellent! This is nothing against them. They are super friendly and efficient. However, they automatically billed a card we had on file two weeks after our appointment for part of our balance. This was the wrong card. At the appointment we first billed a bank card by accident and the staff was able to change cards to my HSA. The HSA is what we had on file and should have been billed for any remaining balance but they billed the ... read more

Anna C. 

on Yelp

4 months ago

The actual medical service went smoothly, and the staff were helpful. My gripe is that I feel strongly that I got charged for my co-pay twice, the second time three months later and with no clarity regarding what it was for. When I called about it, I was told there had been a second service I received in relation to my visit that warranted a second, separate co-pay. WHAT?!!! There was no indication on my billing statement to that effect or that I had even made the first co-pay toward the balance. I saved all documentation re... read more

Jennifer M. 

on Yelp

4 months ago

Excellent care, scheduling and office staff but unbelievable prices for lab testing. Standard UTI billed $1200 for lab tests, my cost over $800 on top of $180 visit fee and billing is horrible to work with. Just stated that is what my insurance company agreed to. I even called with my insurance company. I have no recourse. Do not go there if you need ANY lab work unless you are ready to spend $1000!! 

Sai Z. 

on Yelp

9 months ago

If you need to be seen call first to make an appointment!!! If you make an appointment online then you will not be seen at that time. Made an appointment for 12:30 and didn't get contacted until 1:40 when I had another appointment. They do not care about your time. The staff are nice but the system is appalling. If someone makes an appointment there should be a room open for that time. 

Lyric C. 

on Yelp

10 months ago

Came to just do mandatory on boarding. Two days in a row for 2 hrs and still yet have to finish. I just dont understand. Rude service twice and as a person who works in health care this is just crazy.​ 

Sai Z. 

on Yelp

a year ago

There was maybe one or two other people there. Waited 40 minutes to get roomed just to wait another 20 to get seen. Was there for an hour and 30 minutes all together. If you have somewhere to be, don't go here. Could hear all of the staff talking and I saw them all jest waiting around.