WellNow Urgent Care

David P. 

on Yelp

4 months ago

A friend of mine had an eye injury at her place of work, and workers comp there said she needed to go to Wellnow. So I took her to the nearest one, which was in Webster. We arrived at the door at eight pm, only to find out that every Wellnows close at 8 pm. "But I'm hurt!" "Come back tomorrow." The person with the injury said it was slight, and agreed to come back tomorrow, making an appointment for just after 8 am, when they open. After waiting for a half hour, we were told that we might have to wait another two hours. ... read more

Gigi S. 

on Yelp

a year ago

Great Experience. I recently picked up my son from RIT with the specific intention of bringing him to this facility. The front desk staff were incredibly helpful when the online check-in process encountered issues with our insurance. The cleanliness of the facility really stood out to me. Given that my family and I are still very cautious about COVID-19, we appreciate the safety measures in place. From the easy pre-registration process to the option of waiting in the car until ready, and the prompt transition to being seen ... read more

Sai Z. 

on Yelp

3 months ago

There was maybe one or two other people there. Waited 40 minutes to get roomed just to wait another 20 to get seen. Was there for an hour and 30 minutes all together. If you have somewhere to be, don't go here. Could hear all of the staff talking and I saw them all jest waiting around. 

Bill W. 

on Yelp

a year ago

Went there once, waited a long time, got minimal care / service, just got notified they will no longer accept Excellus, we will not be going to any WellNow centers in the future. 

Lessie G. 

on Yelp

2 years ago

awful denied care upon entry. well now is a terrible alternative for medical care do not recommend. 0/5 if I could. 

Rachel H. 

on Yelp

2 years ago

Staff and providers are great, but god help you if you have a simple billing question. I've been trying to get a detailed bill to submit to my FSA for over six weeks. Multiple calls and emails. The people at the location can't help, and the people at the main billing dept are horrible and SO unresponsive. They accidentally overcharged my copay, and it has become a huge problem rather than an easily solved issue. I won't go back on the off chance that I need to talk to someone about the financial side of things. 

Kristal S S. 

on Yelp

3 years ago

I've had great experiences here prior. Normally friendly staff when I've been in the mornings with sick children. Today it was me who was sick . Tonight was MUCH different. They say walk in welcome, but apparently that's only if you get there at least an hour before closing as they want to be out right at 8pm. I arrived at 7:20 pm and no one was in the waiting room. It was the secretary who shared this info and said she was new and directed me to "that man" who makes the decisions when I said it was only 7:20pm). He told me... read more