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WellNow Urgent Care
- Urgent Care
- Webster, NY
About this business
Location details
1867 Empire Boulevard, Webster, NY, 14580, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
A friend of mine had an eye injury at her place of work, and workers comp there said she needed to go to Wellnow. So I took her to the nearest one, which was in Webster. We arrived at the door at eight pm, only to find out that every Wellnows close at 8 pm. "But I'm hurt!" "Come back tomorrow." The person with the injury said it was slight, and agreed to come back tomorrow, making an appointment for just after 8 am, when they open. After waiting for a half hour, we were told that we might have to wait another two hours. ... read more
Business response:
Hey David, we're sorry to hear about this. When you have a moment, please email us at wecare@wellnow.com. We're here to help and would love to look into this for you. -The Customer Service Team
Great Experience. I recently picked up my son from RIT with the specific intention of bringing him to this facility. The front desk staff were incredibly helpful when the online check-in process encountered issues with our insurance. The cleanliness of the facility really stood out to me. Given that my family and I are still very cautious about COVID-19, we appreciate the safety measures in place. From the easy pre-registration process to the option of waiting in the car until ready, and the prompt transition to being seen ... read more
Business response:
Hi, Gigi. Thank you for your support! We are glad to hear that your experience with us was positive.
There was maybe one or two other people there. Waited 40 minutes to get roomed just to wait another 20 to get seen. Was there for an hour and 30 minutes all together. If you have somewhere to be, don't go here. Could hear all of the staff talking and I saw them all jest waiting around.
Business response:
We would like a chance to look into this, Sai. Please reach out to wecare@wellnow.com. Thank you for sharing this with us. -The Customer Service Team
Went there once, waited a long time, got minimal care / service, just got notified they will no longer accept Excellus, we will not be going to any WellNow centers in the future.
Business response:
Hi Bill. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
awful denied care upon entry. well now is a terrible alternative for medical care do not recommend. 0/5 if I could.
Staff and providers are great, but god help you if you have a simple billing question. I've been trying to get a detailed bill to submit to my FSA for over six weeks. Multiple calls and emails. The people at the location can't help, and the people at the main billing dept are horrible and SO unresponsive. They accidentally overcharged my copay, and it has become a huge problem rather than an easily solved issue. I won't go back on the off chance that I need to talk to someone about the financial side of things.
Business response:
Hi Rachel. Our billing team would be happy to assist you with any questions about your bill. Please reach out to billing@wellnow.com and include the patient's full name, the date and location of your visit, and the best way to contact you.
I've had great experiences here prior. Normally friendly staff when I've been in the mornings with sick children. Today it was me who was sick . Tonight was MUCH different. They say walk in welcome, but apparently that's only if you get there at least an hour before closing as they want to be out right at 8pm. I arrived at 7:20 pm and no one was in the waiting room. It was the secretary who shared this info and said she was new and directed me to "that man" who makes the decisions when I said it was only 7:20pm). He told me... read more
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.5 star rating with 517 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is open now. It will close at 8:00 p.m.