WellNow Urgent Care

Allison F. 

on Yelp

a week ago

I visited this location in early August to get eye drops. They took my insurance info and charged me $50 copay. Only to find out that 2 months later they randomly charged over $300 to my cc they kept on file. The person who checked me in didn't put the insurance information in the system. Now I'm fighting to get my money back. They are saying maybe 40 business days to refund. This is insane and fraud. They also advised I have to chase this down they won't notify me if it's refunded. I'd def go somewhere else unless you plan ... read more

Sarah H. 

on Yelp

2 months ago

If you go to WellNow on Erie Boulevard, I urge you to be careful. I took my daughter here for a routine UTI and the WellNow ran seven tests on her urine, totaling more than $1,200. One of the tests cost almost $700. When I looked up this WellNow on the Better Business Bureau website, I saw several identical complaints. In every case, the patient came to WellNow with a UTI. The WellNow performed unnecessary and expensive tests, then stuck the customer with a huge bill totaling more than $1,000. BEWARE BEWARE BEWARE. Don't sig... read more

Skyler B. 

on Yelp

4 months ago

Scheduled an appointment for a certain time, waited over an hour to be seen and when we were seen they had zero idea what we actually needed to have done. Zero stars. 

Octavia W. 

on Yelp

9 months ago

If I could give 0 stars I would. Had to wait 1 hour+ to see a doctor. The staff is very unprofessional and have attitudes. Would not recommend. 

Sophia S. 

on Yelp

a year ago

would give zero stars if possible. waited for 30min on the phone without ever being answered. made an appointment online and waited 2 hours to be seen for possible pneumonia, just to find out they don't have the tests that their website says they have And for the provider to ask if I still wanted to be seen after 2 hours. no one here is polite or respectful of your time, and nursing staff are incredibly rude 

Jaliqua H. 

on Yelp

a year ago

Still won't answer any phones after a week of calling just a bullshit place I would not recommend going there everyday I've called i waited 30 minutes on the phone just to talk to no one 

Megan G. 

on Yelp

a year ago

Came here for an allergic reaction while here for work for the day. Business looks fairly new, but is incredibly dirty and has bugs on the floor in the patient room. Floors don't look as if they are ever cleaned, as well as furniture. Was told my insurance was inactive (it's not) and that I had to self pay-- called my employer and they agreed to allow me to only pay my copay and be billed the remainder-- curious how this will pan out, given the other reviews on this place. Staff seems very unprofessional, albeit still nice, ... read more

K L. 

on Yelp

2 years ago

How scary. I was simply calling to correct a patient record since they have been calling and leaving text messages on my personal cell phone for over 3 years! I don't live in the state and never used a WellNow. Their main phone line just rings off the hook time and time again, year after year. They have also not responded to my multiple texts or emails to correct the issue. Is this how Urgent Care's operate in Syracuse?? Wow. So professional. Glad I don't need their services! 

John P. 

on Yelp

3 years ago

Made an appointment, only not to be seen for over three hours. Only one provider at entire center (a nurse practitioner) and she spent more time texting at her desk than seeing patients (literally over half an hour at one point). Incompetent with simple paperwork, and this is coming from someone in the medical field themself. Absolutely no excuse to have this poor quality of patient care.