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WellNow Urgent Care
- Urgent Care
- Batavia, NY
About this business
Location details
4189 Veterans Memorial Drive, Batavia, NY, 14020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Dad had a bad cut on his finger and they took him in right away. The laceration had stopped bleeding by the time we got there so the first thing they did was to thoroughly clean the finger. Then a doctor came in and a decision was made to use skin glue rather than stitches. We will use this place in the future rather than an ER if the situation calls for it. Last week we had a friend wait 7 hours at an ER. They ended up walking out and going home.
Business response:
Hi, Jay. Thank you for choosing WellNow and for taking the time to submit a review. We really appreciate it!
My husband had a bit of a mishap and we decided to run over here to make sure everything was OK. Not sure if we got lucky but our visit was very quick and efficient which is important when you need to visit an urgent care. When we walked in, there was one other family sitting in the waiting room. The nurse greeted us and had us sign in right away. By the time she finished checking us in she came around and let us into the waiting room. They had a TV inside, and within 2 or 3 minutes the PA was in our room to find out t... read more
Absolutely amazing care for patients. Walked in and was seen immediately (which during a pandemic doesn't always happen but I was very grateful) secondly the nurse that walked in was exceptional. She calmed me down before getting my covid tests and was open to me and talkative, seemed to actually care about people which made me happy to know she would continue to do an amazing job for years to come. I had a wicked migraine and she dimmed the lights for me, super accommodating. The doctor came in, very sweet young lady, asked... read more
This place was so pleasant from phone calls to the in-person service they were amazing. The gpa took us the wrong way but they guided us there by phone. Everyone working there was super nice and friendly. We didn't have to wait either.
The staff was very professional and caring when we rushed in with my 7 year old who was having an allergic reaction. They made sure to answer all our questions and helped ease our concerns. Overall, I'm VERY pleased with our visit. Keep up the great work WellNow Urgent Care!
Great fast service! My family has used this urgent care several times and have always been satisfied. They are opened 8a-8p. Waiting room is great with water and coffee available. The providers seem to change alot but the service remains the same!! They work with all insurances and the desk staff handles the initial check in fast and friendly.
I went to this location on 7/11 and was told that the computers are down and when they come back up they will type in my information and my insurance. Well they didn't. I have been charged for a huge bill that I was fully covered for. My insurance has also contacted them and told them that I was fully covered and has given them the refund to refund back to me. However they refuse to give me my refund back, I have been trying to get my refund since 8/6 and they refuse even though they already have the money from the insurance... read more
Business response:
Hi Kali, we’re really sorry you’re experiencing this. We’d love to help—please email us at wecare@wellnow.com so we can take a closer look. Thanks for reaching out! -The Customer Service Team
Their billing is an absolute scam!! Office visit on 7/11/25: They stated the systems were down, and they charged my card $ 1,587 for the visit. As of 8/15/25, insurance has been paid, and to date, 10/9/25, they still have not refunded the money to me, despite at least 15 calls to the insurance company and Well Now Billing. Would never go there again. They are stealing money!!
Business response:
Hi Cherie, we understand how frustrating this can be. Please send us an email at wecare@wellnow.com so we can look into it. Thank you for bringing this to our attention. -The Customer Service Team
If you just need a quick fix and you think that they're gonna help then think again because this is my second time trying to get help from them and every single time they tell me I have to come in what is the sense of them having an online visit if you tell me to come in, obviously there's a reason we're not coming in like transportation There's other things that could be in the mix if you're gonna be an online visit being an online visit, don't tell us it's an online visit and then you can't do nothing for us. Don't waste o... read more
Business response:
Hi Heidi, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.2 star rating with 636 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is open now. It will close at 8:00 p.m.