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WellNow Urgent Care
- Urgent Care
- Amherst, NY
About this business
Location details
3921 Harlem Road, Amherst, NY, 14226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
I was in on Sunday Morning and the staff was kid, fast andinformative. I work in a group home and I had to bring in one of the residents, they explained the process and talked to him while examining him to so he remained calm.
Business response:
Thank you so much for your kind words, Beth. We really appreciate you taking the time out to share your experience with us!
I was misdiagnosed by a different facility and when my symptoms weren't getting better, I came here. I loved that they had a lot of Black providers who took the time to hear my concerns and not just get me in and out. I felt that the wait time is to be expected as there's a lot of people getting sick right now. Overall very happy with my experience and that they got to the bottom of it and diagnosed me properly. I also appreciated how often they checked in with snacks for anyone who wanted some. I was able to be prescribed t... read more
Recently my dad fell on the ice. We went to a couple WellNow's still open later at night, after 8pm, both with no more capacity. At this WellNow, the receptionist told me to log onto the website portal at midnight to get an appointment for the next day. We followed her advice, and were able to get my dad a spot at 11am the following morning. I'm deducting a star because of the website misinformation that walk-ins are usually able to be accommodated. That does not appear to be the case anymore, nor can you get a call into an... read more
the first time I came here with all my kids they were great! Today we needed to get another check up and the opposit. My kids were upset we had to leave the waiting room and the nurse was extremely rude with attitud. She just kicked us out while my husband is getting check. So I left without a fuss and I get a message from my husband and they are mocking my 4 year old who is crying out for her dad because we are getting kicked out. They a rude and entitled. if I could I'd give negative reviews
Business response:
Laura, we're really sorry to hear about this. Please reach out to us at wecare@wellnow.com so we can look into it! -The Customer Service Team
Appointment wasn't kept. Understaffed. Digital registration does not work! This location used to be great. No medical people last night which caused us to delay care, make appointment for next day. Only one medical provider available today. Despite appointment, still had an hour wait. Existing staff seem to be trying their best. The company seems to be the problem.
Gail S. Amherst, NY I have been to this WellNow Urgent Care facility 3 times now. I have always had excellent care. The staff has been more than professional and caring. This particular time, they were short-staffed and had a full waiting room when I came in. They took me ahead of everyone as I'm on oxygen and was having a hard time catching my breath from coughing. I came here at my doctor's P.A.'s suggestion. After having a chest x-ray to see if I had pneumonia, the P.A. at WellNow Urgent Care told me to go to the hospita... read more
Sad story- I am 15 weeks pregnant and contracted covid. My doctor sent me to the closest urgent care to get my oxygen levels tested (a simple oximeter that you put on your finger) and for my lungs to be listened to - and if needed, an x ray. It was late when he sent me, and when I got there, 15 mins till close. The receptionist went in the back after I told him everything, came back after 2 minutes and said "we don't do that here. I don't know any urgent cares that test oxygen levels." I said "isn't it a simple oximeter you ... read more
Business response:
Hi, Jill. We’re sorry your experience fell short of expectations. We’d like the opportunity to discuss your concerns. Please email us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
I came in to get a COVID test, was put into a room got my test and waited for OVER A HOUR to be seen by the provider just for them to check my breathing and allow me to leave. At about the 30 minute point i opened the door and said "excuse me i've been waiting for over half a hour" to which the lady says "it'll be a few more minutes we're closing soon anyway"
Business response:
Hi Alyssa. Our team is working diligently to safely see as many patients as possible during our operating hours. We appreciate your patience and sincerely regret any inconvenience.
Extremely extremely unethical. Telling pregnant women to wait outside for a "few hours" and people with broken ankles to "wait outside for a few hours". Claiming you cannot make appointments and extremely nasty and rude. Awful receptionist. Possibly the worst customer service I have EVER seen. No other recommendations for treatment from her, was skipping over patients if they took too long. Worst experience possible.
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.6 star rating with 826 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is open now. It will close at 8:00 p.m.