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WellNow Urgent Care
- Urgent Care
- Amherst, NY
About this business
Location details
3921 Harlem Road, Amherst, NY, 14226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
I came in to get a COVID test, was put into a room got my test and waited for OVER A HOUR to be seen by the provider just for them to check my breathing and allow me to leave. At about the 30 minute point i opened the door and said "excuse me i've been waiting for over half a hour" to which the lady says "it'll be a few more minutes we're closing soon anyway"
Business response:
Hi Alyssa. Our team is working diligently to safely see as many patients as possible during our operating hours. We appreciate your patience and sincerely regret any inconvenience.
Extremely extremely unethical. Telling pregnant women to wait outside for a "few hours" and people with broken ankles to "wait outside for a few hours". Claiming you cannot make appointments and extremely nasty and rude. Awful receptionist. Possibly the worst customer service I have EVER seen. No other recommendations for treatment from her, was skipping over patients if they took too long. Worst experience possible.
I would not recommend this business because for one they gave me the wrong script and the pharmacist told me to call them, I called them they will not answer their phone I had to go back up there to get them to correct it then I took my son about a half an hour before they closed and they told me to take him somewhere else so I really don't think that they plan to care for the patients correctly I think it's just all about money for the people that work there. They are very unprofessional.
Business response:
Hi Erica. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with your full name, the date of your visit and the best way to contact you.
I wouldn't recommend this place to anyone for a proper diagnosis. I was diagnosed incorrectly and was being treated for something I didn't even have. This is totally unacceptable!
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.5 star rating with 868 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open at 8:00 a.m.