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WellNow Urgent Care

4.6

About this business

Location details

3800 West Genesee St, Syracuse, NY, 13219, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 7:30 p.m.
Tue08:00 a.m. to 7:30 p.m.
Wed08:00 a.m. to 7:30 p.m.
Thu08:00 a.m. to 7:30 p.m.
Fri08:00 a.m. to 7:30 p.m.
Sat08:00 a.m. to 7:30 p.m.
Sun08:00 a.m. to 7:30 p.m.
4.6978 reviews
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Jane W.'s profile image
Jane W. 
rating
a year ago

On Thanksgiving morning, I went to the Camillus WellCare as a result of my messages and pleas for help to my regular doctors going unanswered for several days. I was seen quickly by a PA who was friendly, efficient, and seemed to truly like what she was doing. In fact, everyone ( with the exception of the front desk...and who can blame them, working on Thanksgiving?) was extraordinarily helpful and friendly. Ms. Coyne diagnosed and treated my pneumonia on top of asthma, and I felt much better even this morning. While I coul... read more

Business response:

Thank you so much for your kind words, Jane. We really appreciate you taking the time out to share your experience with us! 

Cobi T.'s profile image
Cobi T. 
rating
2 years ago

I went in here and had a decent time.the nurses were real nice to me and I was in and out in about an hour. That's really fast compared to what I'm used to. They also had beverages in the lobby which was comforting 

Austin R.'s profile image
Austin R. 
rating
2 years ago

Every time I have needed to visit this location the staff and providers are always extremely friendly, helpful and caring. I have tried other locations to only be turned away. The Camillus locations is 10/10 for the local WellNows!! 

J P.'s profile image
J P. 
rating
3 years ago

Staff is great! At times can be busy, so I'd advise to make an appointment if you can. My non appointment time was reasonable. The only negative is the chairs in one of the waiting rooms is horrible. I'm not sure who thought this type of chair would work well in a doctors office Definitely needs to go. 

Mackenzie M.'s profile image
Mackenzie M. 
rating
3 years ago

This place is amazing! There was a 5 hour wait at my local emergency room, so I headed to Wellnow. They got me in immediately and I was seen so quickly. The PA Lydia was so sweet and comforting and I was tested for different sicknesses within probably 10 minutes or so. I cannot say enough good things about this place, wonderful service!!! 

Christine F.'s profile image
Christine F. 
rating
3 years ago

I want to acknowledge & applaud Wellnow Urgent Care Camillus NY Michelle Ederer, PA for her intelligence, kindness & knowledge. I came into the Urgent Care sicker than a dog. Had been on the phone w/ my primary doctor's office not getting too much resolve for my serious & annoying health issue. Ms Ederer was cheery, thorough and compassionate when I felt so horrible. She was able to diagnosis the problem, prescribed a medication and instructed me on what to do if X Y & Z didn't work. I am a cancer patient with immune comprom... read more

Caroline I.'s profile image
Caroline I. 
rating
3 weeks ago

I went there at my surprise to do a drug test for a job and then later I found out they didn't give me all of my identification back So when I asked if it was there, they said no And now I have to get my ID replaced 

Business response:

Hi Caroline, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team 

Ty H.'s profile image
Ty H. 
rating
a month ago

Was TERRIBLE, waited 45 minutes just to get into a room, then when I was in the room, they took 1 hour to actually check on me, yes I was waiting in that room for an actual hour, then they barely checked up on me, I'd go to an actual doctor if I were you, but you Gotta do what you gotta do. 

Business response:

Hey Ty, we know waiting can be tough, and we truly appreciate your patience. Our team is doing everything possible to care for patients as quickly and safely as we can. -The Customer Service Team 

Olivia H.'s profile image
Olivia H. 
rating
3 months ago

I went there today for a strep test and did not get seen for three hours. They had an emergency patient, that is understandable, but there were multiple nurses. I did not get seen for three hours! I ended up leaving without having seem the doctor. Terrible service in terms of timelines, you are better off going to the ER. (which you'll probably have to wait there too). 

Business response:

Hey Olivia, we’re really sorry for any wait you experienced. Our team is doing our best to see everyone as quickly as possible because we know your time is valuable. If you’d like to share more about your visit, we’d love to hear from you at wecare@wellnow.com! -The Customer Service Team 

Frequently asked questions about WellNow Urgent Care

How is WellNow Urgent Care rated?

WellNow Urgent Care has a 4.6 star rating with 978 reviews. 

When is WellNow Urgent Care open?

WellNow Urgent Care is closed now. It will open at 8:00 a.m.