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WellNow Urgent Care
- Urgent Care
- Syracuse, NY
About this business
Location details
3800 West Genesee St, Syracuse, NY, 13219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
This is for the Camillus WellNow at 3800 W. Genesee. FIVE STARS: Here's why. I visited Saturday 2/28/2026 between 12 and 1 pm. Only two in line with nobody seated in the waiting area. Upon registration, both from the line were immediately taken back to an exam room. Reception was smooth and efficient for me and my questions fully answered, then I was taken back. After a short wait, a nurse visited and took my medical history and medications. Then, after a bit longer wait, the Physician's Assistant visited, assessed me ... read more
On Thanksgiving morning, I went to the Camillus WellCare as a result of my messages and pleas for help to my regular doctors going unanswered for several days. I was seen quickly by a PA who was friendly, efficient, and seemed to truly like what she was doing. In fact, everyone ( with the exception of the front desk...and who can blame them, working on Thanksgiving?) was extraordinarily helpful and friendly. Ms. Coyne diagnosed and treated my pneumonia on top of asthma, and I felt much better even this morning. While I coul... read more
Business response:
Thank you so much for your kind words, Jane. We really appreciate you taking the time out to share your experience with us!
I went in here and had a decent time.the nurses were real nice to me and I was in and out in about an hour. That's really fast compared to what I'm used to. They also had beverages in the lobby which was comforting
Every time I have needed to visit this location the staff and providers are always extremely friendly, helpful and caring. I have tried other locations to only be turned away. The Camillus locations is 10/10 for the local WellNows!!
Staff is great! At times can be busy, so I'd advise to make an appointment if you can. My non appointment time was reasonable. The only negative is the chairs in one of the waiting rooms is horrible. I'm not sure who thought this type of chair would work well in a doctors office Definitely needs to go.
This place is amazing! There was a 5 hour wait at my local emergency room, so I headed to Wellnow. They got me in immediately and I was seen so quickly. The PA Lydia was so sweet and comforting and I was tested for different sicknesses within probably 10 minutes or so. I cannot say enough good things about this place, wonderful service!!!
I want to acknowledge & applaud Wellnow Urgent Care Camillus NY Michelle Ederer, PA for her intelligence, kindness & knowledge. I came into the Urgent Care sicker than a dog. Had been on the phone w/ my primary doctor's office not getting too much resolve for my serious & annoying health issue. Ms Ederer was cheery, thorough and compassionate when I felt so horrible. She was able to diagnosis the problem, prescribed a medication and instructed me on what to do if X Y & Z didn't work. I am a cancer patient with immune comprom... read more
Update to my original review. Reached out to billing and was lied to by the billing department that they don't charge me which they did and that it was my insurance who had to update the eob in order to refund me. They are coming insurance fraud and are scrambling. Check any bill you get from them I have been charged every time I have gone there and then called asking why if I paid my copay would I be charged again and 9 out of 10 times it is some lie. Oh we didn't see you had insurance you can disregard, oh we weren't parri... read more
Business response:
Hi, Erin. We know billing issues can be frustrating, and we want to make this right. Send us an email at billing@wellnow.com so we can sort it out!
Brought my son here back last may when he got sick after getting home from Disney. Paid my copay and we were seen and they swabbed him for flu, covid, RSV. Thankfully everything was negative and he improved. Come July I get a bill for $25. I call and question what it was as I already paid my copay and they said it was for his labs. Told them he didn't have labs just a swab and I don't have a copay for labs. Reached out to Excellus who asked well now to put a hold on bill while they investigated. Wellnow proceeded to immediat... read more
Business response:
Hi, Erin. We know billing issues can be frustrating, and we want to make this right. Send us an email at billing@wellnow.com so we can sort it out!
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.6 star rating with 1,004 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open tomorrow at 8:00 a.m.