WellNow Urgent Care

Erin o. 

on Yelp

7 months ago

Update to my original review. Reached out to billing and was lied to by the billing department that they don't charge me which they did and that it was my insurance who had to update the eob in order to refund me. They are coming insurance fraud and are scrambling. Check any bill you get from them I have been charged every time I have gone there and then called asking why if I paid my copay would I be charged again and 9 out of 10 times it is some lie. Oh we didn't see you had insurance you can disregard, oh we weren't parri... read more

Erin o. 

on Yelp

7 months ago

Brought my son here back last may when he got sick after getting home from Disney. Paid my copay and we were seen and they swabbed him for flu, covid, RSV. Thankfully everything was negative and he improved. Come July I get a bill for $25. I call and question what it was as I already paid my copay and they said it was for his labs. Told them he didn't have labs just a swab and I don't have a copay for labs. Reached out to Excellus who asked well now to put a hold on bill while they investigated. Wellnow proceeded to immediat... read more

Shari J. 

on Yelp

9 months ago

WellNow in Syracuse,NY located at 1600 Erie Blvd is by far the worse experience that I have ever had at an urgent care. First off when I arrived to get a drug screening for my new job, the receptionist was on her phone watching something and never even acknowledged me or the other three people in line for almost 5 minutes. Then when I finally got her attention she seemed annoyed and wouldn't tell me her name. When I was finally registered in the system I was told that I was next in line and I waited over an hour to get a ur... read more

Caroline I. 

on Yelp

10 months ago

I went there at my surprise to do a drug test for a job and then later I found out they didn't give me all of my identification back So when I asked if it was there, they said no And now I have to get my ID replaced 

Ty H. 

on Yelp

10 months ago

Was TERRIBLE, waited 45 minutes just to get into a room, then when I was in the room, they took 1 hour to actually check on me, yes I was waiting in that room for an actual hour, then they barely checked up on me, I'd go to an actual doctor if I were you, but you Gotta do what you gotta do. 

Olivia H. 

on Yelp

a year ago

I went there today for a strep test and did not get seen for three hours. They had an emergency patient, that is understandable, but there were multiple nurses. I did not get seen for three hours! I ended up leaving without having seem the doctor. Terrible service in terms of timelines, you are better off going to the ER. (which you'll probably have to wait there too). 

Jamie T. 

on Yelp

2 years ago

1. Website says they take my insurance, they don't. I paid out of pocket $165.00 for them to tell me my privates were swollen. I was given a quick antibiotic. I ended up septic in the emergency room 12 hours later because it was actually a form of gangrene. I almost died because the doctor if you can call him that never looked at my medications or knew anything about side effects. It should have been recognized as a true emergency right away. Nobody's balls should be swollen to that size and it isn't an emergency. I will nev... read more

Esperanza M. 

on Yelp

2 years ago

I have been doing the asbestos physical exam for my job for 3 years in Wellnow this clinic on Erick Boulevard and in my opinion the prices are more expensive every year, the figure they have when you pay online is not true, you have to be prepared to pay a few dollars more, I paid online $165 and at the clinic they asked me for about $75 more. In the year 2022 I paid $105 exam total. In 2023, my colleagues and I had to do and pay for lung plates, when these exams must be done every 5 years and mandatory by the work company, ... read more

Amanda O. 

on Yelp

4 years ago

Had an appointment. Waited in an appointment room for almost 2.5 hours to be seen for approximately 5 minutes. Listened to my lungs, heard wheezing, was given nothing to help. Only advice was to keep doing what I am doing and if I don't get better go to the ER.