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WellNow Urgent Care

4.5

About this business

Location details

5801 South Transit Road, Lockport, NY, 14094, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 8:00 p.m.
Sun08:00 a.m. to 8:00 p.m.
4.5754 reviews
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Amber W.'s profile image
Amber W. 
rating
5 months ago

Great care super fast and saved me a ton of money! My hand got shut in a door. I thought it was broken but not sure. My insurance costs $500 to go to the ER and $70 to go to an Urgent care. I called ahead of time and asked if they would be able to x-ray and care for me before I went in. They answered the questions they could over the phone and I was able to get in right away. I was there less than an hour in total. Staff were great, super friendly and very knowledgeable. Talked through things trying to help me figure out my ... read more

Business response:

We’re so happy to hear that, Amber! Thank you for your support and for choosing WellNow. Stay connected with us on Instagram @wellnowurgentcare for the latest news and updates! -The Customer Service Team 

Diane P.'s profile image
Diane P. 
rating
6 months ago

Thank you so much for the care given me today. Everyone was so caring from receptionist to doctor. 

Business response:

Thank you so much for your kind words, Diane! We really appreciate you taking the time to share your experience with us. -The Customer Service Team 

JoJo V.'s profile image
JoJo V. 
rating
2 years ago

I had wonderful service today and would like to give a shout out to Rhonda who was so helpful and went above and beyond to make sure we were taken care of. 

Krystal A.'s profile image
Krystal A. 
rating
3 years ago

Came from out of state to visit family & was feeling under the weather so I came to get tested. Arrived five minutes after the Urgent Care opened and was quickly greeted by the front office. The clerk was extremely efficient and kind. I was swiftly taken back to an exam room and quickly tested & examined. The nurse and PA were both professional, I have never been to an urgent care that was so well run. Clean facility and amazing staff. 

Karen B.'s profile image
Karen B. 
rating
2 months ago

They are supposed to be open at 8am. They gave 3 cars off to the side which I believe are employees' cars, and put up a sign saying they'll be open at 10 am. Show up at 9:55, and there's a sign saying they'll open at 11am. They've cost me half a day's pay ( told the boss I was going to an urgent care to get a script for eye drops for pink eye) and now when I go to work tomorrow, I'll probably get walked out for saying I'd be late, and then calling in sick. So I'm possibly going to lose 1.5 days pay. If this place can't get... read more

Business response:

Hi Karen, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team 

Papi K.'s profile image
Papi K. 
rating
7 months ago

Horrible service sat in my room for over a hour waiting for the doc. Highly wouldn't recommend coming here the staff is extremely rude 

Business response:

We apologize for any delay you experienced. Our team is committed to getting every patient seen as quickly as possible, and we value your feedback. Please feel free to reach out to us at wecare@wellnow.com so we can address any further concerns. 

Dani M.'s profile image
Dani M. 
rating
11 months ago

The past two times I tried to go to urgent care I went at 8 (says that's they open at 8) and the doors were never unlocked. I waited in the parking lot till 820 and still doors not unlocked. I left. The time prior to this I made an appointment then got an email there was no service provider on site that day, well that's no help then. Sooo unhelpful here. 

Business response:

Hi Dani. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you. 

Sara B.'s profile image
Sara B. 
rating
a year ago

No dr on duty. How is this any sort of urgency? Second experience here, completely useless 

Business response:

We appreciate your feedback, Sara. Please reach out to us at wecare@wellnow.com with additional details regarding your experience, along with the patient's full name, the date of your visit and the best way to contact you. We would love the chance to resolve any issues. 

Charlene K.'s profile image
Charlene K. 
rating
2 years ago

I arrived at this WellNow urgent care on a Friday night. With complications of a UTI. my primary care physician told me to go to urgent care and this was the closest one. The patient care technicians were all really nice. Then I met the nurse practitioner. Who's name was Amanda. She walked in and introduced herself in a very forceful in an invalidating way. I felt as though I was guilty for being there. Right from the start she started minimizing and patronizing me for my symptoms. That wasn't the worst of it. During her ass... read more

Frequently asked questions about WellNow Urgent Care

How is WellNow Urgent Care rated?

WellNow Urgent Care has a 4.5 star rating with 754 reviews. 

When is WellNow Urgent Care open?

WellNow Urgent Care is open now. It will close at 8:00 p.m.