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5801 South Transit Road, Lockport, NY, 14094, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 08:00 a.m. to 8:00 p.m. | |
Tue | 08:00 a.m. to 8:00 p.m. | |
Wed | 08:00 a.m. to 8:00 p.m. | |
Thu | 08:00 a.m. to 8:00 p.m. | |
Fri | 08:00 a.m. to 8:00 p.m. | |
Sat | 08:00 a.m. to 8:00 p.m. | |
Sun | 08:00 a.m. to 8:00 p.m. |
Great care super fast and saved me a ton of money! My hand got shut in a door. I thought it was broken but not sure. My insurance costs $500 to go to the ER and $70 to go to an Urgent care. I called ahead of time and asked if they would be able to x-ray and care for me before I went in. They answered the questions they could over the phone and I was able to get in right away. I was there less than an hour in total. Staff were great, super friendly and very knowledgeable. Talked through things trying to help me figure out my ... read more
Business response:
We’re so happy to hear that, Amber! Thank you for your support and for choosing WellNow. Stay connected with us on Instagram @wellnowurgentcare for the latest news and updates! -The Customer Service Team
Thank you so much for the care given me today. Everyone was so caring from receptionist to doctor.
Business response:
Thank you so much for your kind words, Diane! We really appreciate you taking the time to share your experience with us. -The Customer Service Team
I had wonderful service today and would like to give a shout out to Rhonda who was so helpful and went above and beyond to make sure we were taken care of.
Came from out of state to visit family & was feeling under the weather so I came to get tested. Arrived five minutes after the Urgent Care opened and was quickly greeted by the front office. The clerk was extremely efficient and kind. I was swiftly taken back to an exam room and quickly tested & examined. The nurse and PA were both professional, I have never been to an urgent care that was so well run. Clean facility and amazing staff.
I would give zero stars if I could. During a recent visit, the behavior of one of the providers came across as very creepy and unprofessional, making the environment feel uncomfortable and unsafe. If you're a woman, I'd strongly recommend considering another option before coming here. Conduct, care, and overall experience was extremely disappointing to say the least. I will never go to or recommend this or any other WellNow location, especially for women or those who already have a distrust towards medical environments.
They are supposed to be open at 8am. They gave 3 cars off to the side which I believe are employees' cars, and put up a sign saying they'll be open at 10 am. Show up at 9:55, and there's a sign saying they'll open at 11am. They've cost me half a day's pay ( told the boss I was going to an urgent care to get a script for eye drops for pink eye) and now when I go to work tomorrow, I'll probably get walked out for saying I'd be late, and then calling in sick. So I'm possibly going to lose 1.5 days pay. If this place can't get... read more
Business response:
Hi Karen, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
Horrible service sat in my room for over a hour waiting for the doc. Highly wouldn't recommend coming here the staff is extremely rude
Business response:
We apologize for any delay you experienced. Our team is committed to getting every patient seen as quickly as possible, and we value your feedback. Please feel free to reach out to us at wecare@wellnow.com so we can address any further concerns.
The past two times I tried to go to urgent care I went at 8 (says that's they open at 8) and the doors were never unlocked. I waited in the parking lot till 820 and still doors not unlocked. I left. The time prior to this I made an appointment then got an email there was no service provider on site that day, well that's no help then. Sooo unhelpful here.
Business response:
Hi Dani. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
No dr on duty. How is this any sort of urgency? Second experience here, completely useless
Business response:
We appreciate your feedback, Sara. Please reach out to us at wecare@wellnow.com with additional details regarding your experience, along with the patient's full name, the date of your visit and the best way to contact you. We would love the chance to resolve any issues.
WellNow Urgent Care has a 4.5 star rating with 760 reviews.
WellNow Urgent Care is open now. It will close at 8:00 p.m.