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WellNow Urgent Care

4.4

About this business

Location details

5801 South Transit Road, Lockport, NY, 14094, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 7:30 p.m.
Tue08:00 a.m. to 7:30 p.m.
Wed08:00 a.m. to 7:30 p.m.
Thu08:00 a.m. to 7:30 p.m.
Fri08:00 a.m. to 7:30 p.m.
Sat08:00 a.m. to 7:30 p.m.
Sun08:00 a.m. to 7:30 p.m.
4.4828 reviews
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Karen B.'s profile image
Karen B. 
rating
8 months ago

They are supposed to be open at 8am. They gave 3 cars off to the side which I believe are employees' cars, and put up a sign saying they'll be open at 10 am. Show up at 9:55, and there's a sign saying they'll open at 11am. They've cost me half a day's pay ( told the boss I was going to an urgent care to get a script for eye drops for pink eye) and now when I go to work tomorrow, I'll probably get walked out for saying I'd be late, and then calling in sick. So I'm possibly going to lose 1.5 days pay. If this place can't get... read more

Business response:

Hi Karen, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team 

Papi K.'s profile image
Papi K. 
rating
a year ago

Horrible service sat in my room for over a hour waiting for the doc. Highly wouldn't recommend coming here the staff is extremely rude 

Business response:

We apologize for any delay you experienced. Our team is committed to getting every patient seen as quickly as possible, and we value your feedback. Please feel free to reach out to us at wecare@wellnow.com so we can address any further concerns. 

Dani M.'s profile image
Dani M. 
rating
a year ago

The past two times I tried to go to urgent care I went at 8 (says that's they open at 8) and the doors were never unlocked. I waited in the parking lot till 820 and still doors not unlocked. I left. The time prior to this I made an appointment then got an email there was no service provider on site that day, well that's no help then. Sooo unhelpful here. 

Business response:

Hi Dani. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you. 

Sara B.'s profile image
Sara B. 
rating
a year ago

No dr on duty. How is this any sort of urgency? Second experience here, completely useless 

Business response:

We appreciate your feedback, Sara. Please reach out to us at wecare@wellnow.com with additional details regarding your experience, along with the patient's full name, the date of your visit and the best way to contact you. We would love the chance to resolve any issues. 

Roger P.'s profile image
Roger P. 
rating
a year ago

slow slow slow sucks no one care about anything here. u could be died and they might find u in a few hours 

Charlene K.'s profile image
Charlene K. 
rating
2 years ago

I arrived at this WellNow urgent care on a Friday night. With complications of a UTI. my primary care physician told me to go to urgent care and this was the closest one. The patient care technicians were all really nice. Then I met the nurse practitioner. Who's name was Amanda. She walked in and introduced herself in a very forceful in an invalidating way. I felt as though I was guilty for being there. Right from the start she started minimizing and patronizing me for my symptoms. That wasn't the worst of it. During her ass... read more

Col W.'s profile image
Col W. 
rating
3 years ago

My provider could not see me and referred me to urgent care. I called to get an appt and the rude receptionist told me to "go on line, that's not my job." I went on line & when it came to my appt the office had to close because both staff receptionists called in sick so they only took appts, glad I had one. I gave them my medicare card and asked them to bill this first then the private ins. Well, that didn't happen so now I'm fighting with reception to get this straightened out. The clinic defiinitely needs to do better,... read more

Paul E.'s profile image
Paul E. 
rating
3 years ago

Went there because my Dr could not get me in and was recommended by him. Was immediately taken to an examining room. Sat in that room for almost 2 hours sicker than hell almost passed out and through up I don't how many times while the staff and Dr's are doing nothing but laughing and joking around outside!!!!!!!!!!!!!!!!!!!!!!!!!! ENDED UP WALKING RIGHT OUT OF THE PLACE AND WENT RIGHT DOWN TO URGENT CARE LIKE I SHOULD OF IN THE FIRST PLACE AND WAS SEEN IN LESS THAN 40 MINS!!!!!!!!!!!!!!!!!! 

Business response:

Hi Paul. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you. 

Nicole H.'s profile image
Nicole H. 
rating
3 years ago

Easy appointments but service is lacking. My partner went in for suture removal. The original provider prescribed antibiotics and said he would call it in to our pharmacy. Prescription never got there, and when we called to ask we were told we'd have to come in again to be re-evaluated because the prescription wasn't on file. So I have to pay for another visit because the original doctor screwed up? No thank you. Will not be back. 

Frequently asked questions about WellNow Urgent Care

How is WellNow Urgent Care rated?

WellNow Urgent Care has a 4.4 star rating with 828 reviews. 

When is WellNow Urgent Care open?

WellNow Urgent Care is open now. It will close at 7:30 p.m.