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WellNow Urgent Care
- Urgent Care
- Lockport, NY
About this business
Location details
5801 South Transit Road, Lockport, NY, 14094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:30 p.m. | |
| Tue | 08:00 a.m. to 7:30 p.m. | |
| Wed | 08:00 a.m. to 7:30 p.m. | |
| Thu | 08:00 a.m. to 7:30 p.m. | |
| Fri | 08:00 a.m. to 7:30 p.m. | |
| Sat | 08:00 a.m. to 7:30 p.m. | |
| Sun | 08:00 a.m. to 7:30 p.m. |
No dr on duty. How is this any sort of urgency? Second experience here, completely useless
Business response:
We appreciate your feedback, Sara. Please reach out to us at wecare@wellnow.com with additional details regarding your experience, along with the patient's full name, the date of your visit and the best way to contact you. We would love the chance to resolve any issues.
I arrived at this WellNow urgent care on a Friday night. With complications of a UTI. my primary care physician told me to go to urgent care and this was the closest one. The patient care technicians were all really nice. Then I met the nurse practitioner. Who's name was Amanda. She walked in and introduced herself in a very forceful in an invalidating way. I felt as though I was guilty for being there. Right from the start she started minimizing and patronizing me for my symptoms. That wasn't the worst of it. During her ass... read more
My provider could not see me and referred me to urgent care. I called to get an appt and the rude receptionist told me to "go on line, that's not my job." I went on line & when it came to my appt the office had to close because both staff receptionists called in sick so they only took appts, glad I had one. I gave them my medicare card and asked them to bill this first then the private ins. Well, that didn't happen so now I'm fighting with reception to get this straightened out. The clinic defiinitely needs to do better,... read more
Went there because my Dr could not get me in and was recommended by him. Was immediately taken to an examining room. Sat in that room for almost 2 hours sicker than hell almost passed out and through up I don't how many times while the staff and Dr's are doing nothing but laughing and joking around outside!!!!!!!!!!!!!!!!!!!!!!!!!! ENDED UP WALKING RIGHT OUT OF THE PLACE AND WENT RIGHT DOWN TO URGENT CARE LIKE I SHOULD OF IN THE FIRST PLACE AND WAS SEEN IN LESS THAN 40 MINS!!!!!!!!!!!!!!!!!!
Business response:
Hi Paul. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
Easy appointments but service is lacking. My partner went in for suture removal. The original provider prescribed antibiotics and said he would call it in to our pharmacy. Prescription never got there, and when we called to ask we were told we'd have to come in again to be re-evaluated because the prescription wasn't on file. So I have to pay for another visit because the original doctor screwed up? No thank you. Will not be back.
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.5 star rating with 770 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is open now. It will close at 7:30 p.m.