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WellNow Urgent Care
- Urgent Care
- Plainwell, MI
About this business
Location details
1175 Allegan Street, Plainwell, MI, 49080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
The office is comfortable and very clean. The staff is professional and friendly. Wait time was very low. The Dr, nurse, and med-tech were thorough and not in a rush. They explained everything and gave good advice about aftercare. I highly recommend WellCare in Plainwell, MI!
Business response:
Thank you so much for your kind words, Christine. We really appreciate you taking the time out to share your experience with us!
I had Covid (3x in 8 months) and tested positive for 10 days. I had messaged my PCP about my health and she didn't seem at all concerned, (I am 68 with a low immune system and Long Covid), so I searched for an Urgent Care with top reviews. I went here hoping to get the care I really needed as I thought I had pneumonia. They also had the top reviews. What a surprise and relief when I walked into this clean, friendly Urgent Care. Everyone was very friendly, my nurse was kind and listened to all I had to say, not rushing me. Dr... read more
Business response:
Hi, Vicki. Thank you for your support! We are glad to hear that your experience with us was positive.
I spent 5 1/2 hours at Bronsons ER. Wasn't able to see a doctor. I went in to this urgent care and had 6 stitches and done in under a half hour. I had a room full of family watching and the ladies working were AWESOME. My whole family will be using this place from now on. Extremely professional,extremely nice. What a great experience even though I ended up with stitches in my head. Love these people
I LOVE this place!!! It's like a casual, but professional medical care facility you'd love to find on a cruise ship. Slushies, Keurig coffee bar, televisions in the exam room, X-ray on the premise and very friendly, professional staff. They went the extra mile and I was seen within 5 minutes of arrival. I almost hate to leave this review for fear of it becoming crowded!!! I will go here at every opportunity.
This is one of the best urgent care doc-in a-box I've been to. The PA's and medical staff were very knowledgeable, thorough, and had a great sense of humor. They are pros who run a very tight ship. Highly recommended.
I walked in just for them to say they can't help me. Then they send me a bill for $175. DONT GO THERE it is the biggest waste of time and money!
Business response:
Hi Jason, we know billing issues can be frustrating, and we want to make this right. Send us an email at billing@wellnow.com so we can sort it out!
What could improve? If all you need is a band-aid, you will be fine there. Anything else and they send you on your way. I went to WellNow because of a possible kidney stone, with urine blockage. They took my money and said that they couldn't help me. What kind of treatment is that? After having to find alternative care at the emergency room, the staff there told me that WellNow does not help anyone. That most people that go to WellNow end up here in the emergency room. Don't waste your money or your health looking f... read more
Business response:
Thank you for bringing this to our attention, Lily. What you described is not how we want our patients to feel and does not reflect the level of care and respect we pride ourselves on. When you have a moment, please email wecare@wellnow.com with additional details so we can look into this.
Husband showed up with his medical card ( he is a disability patient. Staff refused to see him. Told him it wasn't their job to look up his insurance information. What a joke.
Business response:
We would like the opportunity to discuss your concerns and resolve any issues, Sabrina. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
well I just read a review that says exactly what I want to. This is long, but stick with it. The staff in the Plainwell office is great, but the billing department can't seem to do their job. My husband and I both had to be seen on the same day. His insurance needed an upfront payment of $125, mine did not. After insurance was billed, the spending account automatically sent them another $135 for each of us. That left my husbands bill paid twice, less $10. I called to figure it out. They said the second payment on his acct ... read more
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.4 star rating with 757 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open tomorrow at 8:00 a.m.