WellNow Urgent Care

Lee B. 

on Yelp

5 months ago

Good service via telehealth once you get in, but they charge up front for more than the co-pay or deductible and never refund the overage. We have tried for over 7 months to get the overpayment back, with a lot of phone calls and promises, but no resulting refund. Seems to be a pattern of fraud. 

Lou A. 

on Yelp

6 months ago

I went to Wellnow yesterday{on a Sunday 1.18.26} at 9:00 in the morning. There was only one truck there in parking lot and myself there at the time. I needed medical attention for a sinus infection and could not get into my primary for two weeks. Which is not acceptable since I have asthma and I had put myself on nebulizer treatments during my illness. The front desk charged me $60 to be seen. I questioned it since I have been there in the past and my co-pay was always $30. She simply said she didn't have any control over th... read more

Gino B. 

on Yelp

9 months ago

I went for an urgent care visit. Staff was great. Billing was a nightmare. I went in late June. I started receiving no payments collection calls in early October. I let them know they had not submitted to my insurance (3 months had passed). They said they submitted Oct 13th. Then I get a call stating they were sending me to collections ($291). I again stated that they needed to submit to my insurance and I would pay the co-pay. 

Christine P. 

on Yelp

10 months ago

After being injured at work I went here to be looked at. I thought everything was going well but I had to return 2 days later for a problem related to my injury. I got there about 20 minutes before they closed. The receptionist told me there was nothing they could do because I "didn't follow my aftercare plan". To be quite clear, I was not given an aftercare plan. The receptionist told her coworker I was "trying for some narcotics". I assume she knew that I could hear her as she stepped maybe 2 steps away and turned her... read more

Kelly M. 

on Yelp

a year ago

The receptionist was very nice but she couldn't access the system for me to pay for the office visit. So I called today to pay the bill and it was $545! $171 after insurance Mind you, the Dr listened to my chest and prescribed an antibiotic and steroid. What in the actual heck?!?! This is ridiculous! 

Jeff M. 

on Yelp

a year ago

I was seen for a strained lower back, and I feel I was treated like a drug addict trying to get a fix. The PA never looked at my back and barely touched me during the exam. I told him I was on meloxicam and couldn't take ibuprofen, and I could almost see his eyes roll. He told me that prescribing pain relief was not in their protocol. I guess I should have maybe shaved and dressed better. Thankfully my real doctor can see me tomorrow. These guys are ok maybe if you have the sniffles, but I wouldn't recommend them. I walked o... read more

Chelsixox007 X. 

on Yelp

a year ago

absolutely terrible literally the only person in the waiting room and absolutely no other patients in the back. I was the only on there.... after 25mins of wait time once I walked back to the room they literally were all just sitting there eating, laughing, not doing a damn thing. now that I'm here n the room I am once again waiting for another now 35 minutes and still haven't been seen. I am writing this review as I sit in the damn place. I am here right at this moment and nothin. no cares about me being in pain or miserabl... read more

Todd D. 

on Yelp

2 years ago

used to be a great asset to the area of Plainwell. Friendly staff, quick service, now they are nothing like they used to be don't recommend them any more and was so excited when they opened with my first couple of visits. 

Jackie E. 

on Yelp

2 years ago

I would not recommend for the pure fact that they charged me $165 because they said my BCBS was not accepted. After further review, it was. After calling and speaking to 4 different staff, all days apart from each other, I was promised a call back from management. I never received a call, nor any care for such a difficult time I've had.