WellNow Urgent Care's cover image

This profile has been claimed by the business owner or representative.

WellNow Urgent Care

3.9

About this business

Location details

1313 West McGalliard Road, Muncie, IN, 47303, United States

Get directions
WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 8:00 p.m.
Sun08:00 a.m. to 8:00 p.m.
3.9430 reviews
Select a rating
David S.'s profile image
David S. 
rating
2 weeks ago

The office staff were friendly and prompt. The PA was informative and thoughtful in her diagnosis and treatment. The overall time spent was much shorter than expected, maybe 30min in all. 

Business response:

Hey David, we appreciate your support! Thanks for taking the time to leave us a review—it means a lot to us. -The Customer Service Team 

Faith G.'s profile image
Faith G. 
rating
2 weeks ago

Okay, I get it, I understand health workers are understaffed and underpaid. I can and do forgive most. Anita, the one who took care of me, is beyond this. She is downright mean. I've never wanted to cry more than being told my incredible pain in my ear, is nothing. I tried to explain that whether or not it's red, I am in horrible pain. I even asked, if it's not an infection what could it possibly be, a shrug is not the answer I'm looking for. Beyond the lack of any sort of further investigation, she was super mean about it. ... read more

Business response:

Hi Faith, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team 

Noah C.'s profile image
Noah C. 
rating
2 years ago

I been went here several times for when ever I have a sickness. The care quality was great as always. And my office experience was great! 

tyra l.'s profile image
tyra l. 
rating
3 years ago

WellNow Urgent Care gets a 5 star from me! The lady at the front desk was so polite and helpful. I dread going to the doctor because I never feel heard and I'm always rushed. Today I felt heard for the first time! Carolyn was so kind and helpful and she takes her time and try to get to the root of your issues! Would definitely recommend. 

Ralf C.'s profile image
Ralf C. 
rating
a week ago

Went to muncie Indiana location for cut on my leg I was seen very quickly was assessed very well paid 126.00 for what ins would pay.. reasonable! Then it happened... read email saying $75 payment scheduled on upcoming date called billing first they said that I didn't have my.. correct phone.. read off couple previous ones he said could tell me which one it was but could not tell me about my bill last name isCoykendall so that and date of birth should have been enough.. than tried again same guy..Very heavy middle east accent... read more

Business response:

We know billing issues can be frustrating, and we want to make this right. Send us an email at wecare@wellnow.com so we can sort it out! -The Customer Service Team 

Amy D.'s profile image
Amy D. 
rating
7 months ago

Muncie, IN I have had a couple of eyelid infections over the past two months. The first time back in December I thought it was just a stye and waited a couple of days for it to go away. Finally when my eyelid was so swollen I couldn't hardly see out of it I came here and saw a female doctor who gave me eye drops AND oral antibiotics. She took it seriously. Last Thursday my husband started having the same issue in his eyelid and so he went to this urgent care and told them about my eyelid infection and we unfortunately expe... read more

Business response:

Hi Amy, we understand how frustrating this can be. Please send us an email at wecare@wellnow.com so we can look into it. Thank you for bringing this to our attention. 

Melissa E.'s profile image
Melissa E. 
rating
a year ago

Been sitting for almost an hour got into the back after 30 mins and the girl finally took a strep test and I hear her giggling "omg it's already positive" and keeps having conversations with so many people it's almost been an hour. I'm nauseous I'm dizzy and I feel like I'm going to faint service 0/10 

Business response:

Hi Melissa. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you. 

Amanda J.'s profile image
Amanda J. 
rating
a year ago

Felt like they were trying to refuse services to me from the beginning. I need a simple "fit for duty" physical; Able to sit, stand, lift ect. I had my information pre filled out and printed ready to go. The form that was printed got cut off so the provider had the receptionist tell me she could not sign my paperwork. So I found the form again and emailed it to the receptionist. She printed it and had the provider review it, who again said she would refuse to sign it. Then the receptionist made me fill out their work physi... read more

Norman B.'s profile image
Norman B. 
rating
a year ago

Girlfriend went in and was refused service by the receptionist because she didnt show her having insurance. When my girlfriend checked, both before AND after her visit, Medicaid was active despite what the receptionists system showed. It was unclear on why the receptionist couldn't offer care unless forced to pay up front to be put on a waiting list to be seen today. Joke of an establishment unless you're willing to pay outrageous out of pocket expenses right then to be seen. Kind of shows you where their mind really is inst... read more

Business response:

Hi Norman. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you. 

Frequently asked questions about WellNow Urgent Care

How is WellNow Urgent Care rated?

WellNow Urgent Care has a 3.9 star rating with 430 reviews. 

When is WellNow Urgent Care open?

WellNow Urgent Care is open now. It will close at 8:00 p.m.