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WellNow Urgent Care

4.0

About this business

Location details

1010 South Reed Road, Kokomo, IN, 46901, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 7:30 p.m.
Tue08:00 a.m. to 7:30 p.m.
Wed08:00 a.m. to 7:30 p.m.
Thu08:00 a.m. to 7:30 p.m.
Fri08:00 a.m. to 7:30 p.m.
Sat08:00 a.m. to 7:30 p.m.
Sun08:00 a.m. to 7:30 p.m.
4.0653 reviews
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Jason L.'s profile image
Jason L. 
rating
a week ago

Visited the WellNow Clinic in Kokomo, IN for a drug test and walked in without an appointment. I was pleasantly surprised by how smooth and efficient the whole process was, and I was able to leave with my results the same day. The staff kept things moving and didn't waste time, which I appreciated since this was a purely functional visit. Service was professional and straightforward but nothing flashy. Everything worked as it should. The clinic itself was clean, organized, and easy to navigate once inside. The only drawback ... read more

Business response:

Your experience matters to us, Jason. If there’s anything we can do to help, please don’t hesitate to email us at wecare@wellnow.com! -The Customer Service Team 

Rachel J.'s profile image
Rachel J. 
rating
5 months ago

I have recently been seen multiple times due to a work injury and have received exceptional care. Each visit I had a scheduled appointment and was in and out fairly quickly. Miranda, Twyla and Keisha are the three I received care from most of my visits. All three of these ladies were very friendly and listened to all of my concerns and never made me feel like they were in a rush to get me out which happens a lot in my experience with walk in clinics. The x-ray tech was great as well. Exceptional job ladies!! 

Business response:

That’s wonderful to hear, Rachel! We truly appreciate your support and for being part of the WellNow family. Stay in touch with us on Instagram @wellnowurgentcare for the latest updates and news! -The Customer Service Team 

Skiler B.'s profile image
Skiler B. 
rating
a year ago

Went to WellNow on 11/24/24. Had to get a DOT CDL Physical. My appt was for 8:30. I got in within 30 minutes and was seen by a very nice lady named Anna who was very sweet and helpful. She got my basics done quickly and then Amber came in and finished everything up quickly and professionally. I have been to this place before for work and was not impressed with the service I received but this time was fantastic. I want to thank the ladies for getting everything done in a quick and timely manner and being so friendly. 

Business response:

Thank you so much for your kind words, Skiler. We really appreciate you taking the time out to share your experience with us! 

Nancy O.'s profile image
Nancy O. 
rating
3 weeks ago

I had a copay of $35 to see the doctor and now they are charging me another $35 for a urine test. They did absolutely nothing for me. I ended up at the emergency room with a UTI and paid another $160.00. I will never return to this office. Watch what you are signing, they look for ways for you to pay them more. I have never, ever paid $35 (the same price as seeing the doctor) for a urine test!! It is horrible that they take advantage of seniors. Go to another urgent care unless you want to be overcharged!! 

Business response:

Hey Nancy, we’re sorry to hear about the billing issue you ran into. We’d love to help—please email us at billing@wellnow.com so we can look into this for you. -The Customer Service Team 

Dave R.'s profile image
Dave R. 
rating
2 months ago

Sent an employee for a simple random drug screen. Made an appointment. Over two hours later he is still in the waiting room and the receptionist I spoke with was completely indifferent. Do not go to this location unless you absolutely have no other option! 

Business response:

Hi Dave, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team 

Shaina A.'s profile image
Shaina A. 
rating
a year ago

Update: turns out they noted in her chart about a RUPTERED EAR DRUM AND NEVER TOLD US!!! I've now had to contact them a SECOND DAY in a row because they charged me and extra $40 on top of all this. I called my child's on call nurse at her PCP and they were more helpful and got my daughter ear drops sent in. This place is a joke and oh please contact us, I've done it 2 days in a row!!! 

Business response:

Hi Shaina. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you. 

Tennis G.'s profile image
Tennis G. 
rating
a year ago

If I could give less than one star I would. Made an 1030 appt and am still waiting in the waiting room at noon. Was told the front has not control over who goes back when. Avoid this place at all costs. Customer Service with getting in is horrendous. 

Business response:

Hi Tennis. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you. 

Christina S.'s profile image
Christina S. 
rating
2 years ago

Urgent Care... but not very urgent. Waited 3 hours to be seen for a medical issue. More drug screens than medical care. 

Anesia L.'s profile image
Anesia L. 
rating
2 years ago

Son came here due to a work related injury involving extreme swelling and pain and he had to wait over 2 hours, received nothing for pain, and was told (after they thought his foot was broke) he should return to work and stand on a foot that was severely crushed. Doctor was rude and acted like my son was faking an injury even though his coworkers had to bring him to the office. They should have never got rid of the MedOnes because this place is awful and unprofessional! 

Frequently asked questions about WellNow Urgent Care

How is WellNow Urgent Care rated?

WellNow Urgent Care has a 4 star rating with 653 reviews. 

When is WellNow Urgent Care open?

WellNow Urgent Care is closed now. It will open at 8:00 a.m.