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WellNow Urgent Care
- Urgent Care
- Jackson, MI
About this business
Location details
1325 North West Avenue, Jackson, MI, 49202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
My daughter and I had a positive experience with the staff and received great care. However, the billing has been a total nightmare. I paid our balances the day we received our bills in the mail over 7 months ago. Though I have receipts proving WellNow withdrew money from our card, it never posted to our account. Since then we have gotten threatening letters and calls. No one at WellNow billing has been able to help me. When I called the Jackson Wellnow, I requested to speak with an office manager and the receptionist hung u... read more
Business response:
Hi Julie. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
Got sent here for a urine drop for work. Been here over an hour and people that came after me are being seen before me.I don't think this is a part of what they do here.
They take you in fairly quickly. Nursing staff are ok. Doctors are ok The place is obscenely dirty, this is a medical clinic so they should have high standards of clean. Been here twice been in 2 different rooms and both grossed me out!!
Business response:
Hi Kellie. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
I should've looked at these reviews first because they are spot on! But I was thinking it's Friday, and I need this processed, I'm just going to get a urine screening so it shouldn't be that bad but to be there for over 1 hour and 1 person ahead of me was ridiculous..multiple people who came in after me left because of the unnecessary wait The receptionist clearly didn't want to be there holding on to our identification just to scan it. I had to ask was she done with my passport. It was just sitting next to her. That took a... read more
Horrible. The rooms are nasty. Results do not come back timely. Just received a call my COVID results had a error still waiting two days without results. Horrible I wouldn't advise anyone to go to this clinc
I waited 1 hour and 20 minutes before being called to the back for my physical. I spoke to Dana and explained the situation and question why individuals, who came after me for the same service, was called prior to me. I was told that they are not putting the charts in order as they should. I really wonder if it was due to me being the only brown person in the waiting room. Horrible service
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4 star rating with 581 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open at 8:00 a.m.