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WellNow Urgent Care

4.3

About this business

Location details

1803 M 139, Benton Harbor, MI, 49022, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 8:00 p.m.
Sun08:00 a.m. to 8:00 p.m.
4.3549 reviews
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Paul K.'s profile image
Paul K. 
rating
3 months ago

They won't lie to you about whether they are able to treat your condition or not. They will not take out-of-network Medicare Advantage insurance. 

Business response:

We really appreciate you sharing your experience, Paul! Your feedback means a lot and helps us improve. If you’d like to share more, we’d love to hear from you—feel free to reach out at wecare@wellnow.com. -The Customer Service Team 

John K.'s profile image
John K. 
rating
3 years ago

Excellent care. Needed a follow up on bronchitis treatment. Scheduled appt online, included personal and medical information. Appt scheduled within 2 hrs, and upon arrival, waited only a few minutes for initial exam and the exam by nurse practitioner. All staff were courteous, professional, responsive to my questions. Would give a very strong recommendation for this facility. 

Louise S.'s profile image
Louise S. 
rating
5 days ago

The care was fine but beware! They took my credit card and signed me up for auto pay without my consent. Now, as I'm waiting for my (out of town) insurance company to okay the visit, they charged me without my permission! I've never heard of a hospital, doctor l or urgent care center doing this before. 

Business response:

Hi Louise, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team 

Addison L.'s profile image
Addison L. 
rating
3 months ago

Made an appointment for 2:10 and had 3 other people in the waiting room and decided to leave when we had been sitting there waiting until 3. I needed an x-ray and since their registration form doesn't ask any questions about the actual reason you're there, we didn't figure out that they didn't have an x-ray until before we left. The receptionist told us "we don't have one but we can still check you out and then you can come back tomorrow" which doesn't make much sense considering they don't have the equipment we need. Do not... read more

Business response:

Hey Addison, we're so happy to hear this! Thank you for choosing WellNow. Don’t forget to check us out on Instagram (@wellnowurgentcare) to stay updated on our teams and the latest wellness news! -The Customer Service Team 

RE M.'s profile image
RE M. 
rating
11 months ago

Absolutely fing awful. The lady lost and messed up my urine test TWICE!! Now have to drive 59 minutes away to take another one because the lady can't do her job right here. Do not go here!!! 

Business response:

Hi Re. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you. 

Heidi H.'s profile image
Heidi H. 
rating
a year ago

terrible wait time two hours for a sports physical and the waiting room had only THREE OTHER PEOPLE no wonder these places go out of business 

Frequently asked questions about WellNow Urgent Care

How is WellNow Urgent Care rated?

WellNow Urgent Care has a 4.3 star rating with 549 reviews. 

When is WellNow Urgent Care open?

WellNow Urgent Care is closed now. It will open at 8:00 a.m.