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235 Winton Rd N, Rochester, NY, 14610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
I came here for a pre-employment drug screening. The waiting room, testing room, and lab area were all very clean. And the receptionist, Ramón, was friendly and helpful as was the lab tech, Jazzarae. (sp?) It was mid-day on the Friday before Memorial Day, and there was only one other person waiting. I especially appreciated how welcoming they were of my service dog. I will be sure to visit this facility if I need urgent care!
Business response:
Hey Kree, we’re so glad to hear you had a great experience! Thanks for your support—we truly appreciate it. -The Customer Service Team
Went in to have someone look at a potential tick bite. TWO hour wait-not good. The actual time with two staff members was less than 5 minutes. I got 3 texts telling me to be on time. I was. Why not tell me it is a 2 hour wait when I arrived. Not cool. It is disrespectful and rude to have people wait that long. Just book less or get more staff. It is not hard to resolve.
Business response:
John, we understand how challenging long wait times can be. We appreciate your patience and would love to hear more about your experience, please email us at wecare@wellnow.com.
Why are you booking appointments every 10 minutes if you can't keep up? Booked an appointment for 3:20 and didn't even get into a room until 4:40.
Business response:
Hey Erica, we’re really sorry for any wait you experienced. Our team is doing our best to see everyone as quickly as possible because we know your time is valuable. If you’d like to share more about your visit, we’d love to hear from you at wecare@wellnow.com! -The Customer Service Team
I visited last week as a walk in patient, and even though there was only one patient in front of me, it still took almost an hour to get called out of the waiting room. The doctor I had did not treat my symptoms well, and I ended up going to a different WellNow a few days later and received a proper diagnosis and medication. I would not recommend this WellNow location.
Business response:
Hi Heather, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
Do not waste your time here. I never come here because it's terrible but I had to for pre employment screening. Not only did they need to reschedule twice because they can't take blood on the weekend. I ended up waiting over an hour to get my blood work done. What's the point of having an appointment? It's also totally empty. no patients in, no patients out. Least efficient urgent care I've ever seen
Business response:
Hey Becky, we’re really sorry for any wait you experienced. Our team is doing our best to see everyone as quickly as possible because we know your time is valuable. If you’d like to share more about your visit, we’d love to hear from you at wecare@wellnow.com! -The Customer Service Team
We are an employer that send people for pre employment screening or if our employees are injured. They have no problem accepting our payments however when it comes to follow through with paperwork they are horrible!!! I had to call the location three times to get them to email me the paperwork, meanwhile we can't hire this employee until we receive the paperwork.
Business response:
We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. -The Customer Service Team
They are very slow. I came here twice on different occasions and there were very few patients. Maybe they don't have enough doctors, but there is no reason I should have to wait over 45 minutes past my scheduled appointment to be seen... Additionally the front desk people are not very friendly, (it was 2 different women each time i went). They lacked customer service skills. I was smiling and being friendly because i felt awkward from how monotonous and straight face they were. The doctors/nurses were super nice and frie... read more
Business response:
We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. -The Customer Service Team
The girl that took my vitals (no name tag) reeked with the smell of pot. Checked in online with a designated time and still had to wait 30 minutes.
Business response:
Hi Eryn, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
I was transferred from one WellNow because there was no provider and told to go to this branch for X-rays. We ran here and were told we could not get X-rays.
WellNow Urgent Care has a 3.4 star rating with 228 reviews.
WellNow Urgent Care is closed now. It will open at 8:00 a.m.