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WellNow Urgent Care
- Urgent Care
- Newburgh, NY
About this business
Location details
1425 Route 300, Newburgh, NY, 12550, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
No one smiled from the guy that checked me in to the covid/flu testing, then the NP walked in very abruptly and asked me what my problem was! Wow!!! She asked me if I wanted to be swabbed and I told her I already was (get it together) then she acted annoyed and said to wait while she discharged me. I had to ask, "are my ears red, throat?". Thank God I have been in the medical field for over 40 years and I can hold my own but I feel bad for people who don't know any better. I went out to use the rest room after waiting 1... read more
Business response:
Hi Susan, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
I had my lab work done a week ago and they said they call me with the results. It's been a week now they do not have a phone number. The receptionist was the nastiest person. I think I've ever met at a doctors office. They're withholding my lab work I've tried every which way, but loose to get it. You cannot go on the patient portal. I can't get through. I will never I mean never go here again they are the worst. I can make a complaint which I am doing and it's also considered a malpractice lawsuit.
Business response:
We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
This place is a joke, I wish I could give negative stars! The positive reviews must be staff or paid for. My wife is sick and they told us on the phone it would be a two hour wait. We came down, waited two hours and were told there are still 15 people in front of her. We've been here now approaching 4 hours and we've watched her name go from 15 to 5 to 7 to 5 again. She just went to 6 so I called customer service and have been on hold for 15 minutes. Clearly it should be named Well "now or later or maybe not". We took her na... read more
Business response:
Hi Robert. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
I don't know how they are going to learn more about my concerns when after I provided the contact information to them (which they already had) I have yet to hear back from them. I guess it's time to contact the BBB.
Business response:
Hi Karen. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.2 star rating with 368 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is open now. It will close at 8:00 p.m.