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WellNow Urgent Care
- Urgent Care
- South Elgin, IL
About this business
Location details
534 Randall Rd, South Elgin, IL, 60177, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Unfortunately, I have been here 2x this year. First with my 7 year old son as he need stitches in his face from someone at soccer practice cleated him trying to make a goal (my son stopped the goal) and recent my older son broke his finger during school recess playing soccer. Quick and easy, great staff. They both loved the staff and getting slushies afterwards! It was a great treat after what they went through!
Our visit to your urgent care was both reassuring and professionally impressive. From the time we arrived, the staff demonstrated remarkable efficiency and kindness. The NP/clinical team exhibited a high level of competence and attentiveness, ensuring that my daughter's concerns were thoroughly addressed. Their communication was clear and empathetic, fostering a sense of trust and comfort throughout our visit. I highly recommend this place!
Business response:
Hey Ji, we're so happy to hear this! Thank you for choosing WellNow. Don’t forget to check us out on Instagram (@wellnowurgentcare) to stay updated on our teams and the latest wellness news! -The Customer Service Team
I have no issues with the service or providers there. They were all wonderful. But as a warning to other parents (and hopefully some reconsideration by the administrators here)....they have a giant slushie machine right when you walk in, in the middle of the waiting room. I'm not against treats like that for kids when parents decide it is appropriate, but when my kids are sick, the last thing I want them to eat or drink is something filled with sugar like a slushie! I was fortunately there with just my youngest, who didn't n... read more
Business response:
We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
I came for an x-ray and was told their location doesn't provide the x-rays and I would have to go to a different location. I wish this was listed on the website so I would've known prior to making the appointment.
Business response:
Thank you for sharing your feedback, Sara. We understand how frustrating it is to make the trip only to find out you needed a different location. We'll use your insight to work towards improving our service moving forward. If there’s anything else you'd like us to know, please email us at wecare@wellnow.com with the patient’s name, date of birth, visit date, and location.
I would strongly recommend staying far away from this facility. From the moment we walked in, the entire experience was disorganized and frustrating, and I honestly wish I had trusted my gut and left. The problems started with check-in. Everything is self-service, and their system wouldn't even process my credit card, despite there being nothing wrong with the card. More concerning, I specifically asked the front desk employee if I should enter my daughter's information because she was the patient. She told me to enter my i... read more
Business response:
Hi, Aimee. Thank you for bringing your concerns to our attention. We appreciate you sharing both your experience and your feedback. We'd like the opportunity to look into what happened during your daughter's visit. When you have a moment, please email us at wecare@wellnow.com with the patient's full name, date of birth, visit date, and the WellNow location you visited, so we can review your concerns and follow up with you.
Horrible service! Waited for hours with a miserably sick child. Told multiple times we were next and continued to wait hours. Do not go here.
Business response:
We understand long wait times can be frustrating, Meagan, and we appreciate you sharing your feedback. Providing prompt urgent care services is a priority for us, and we want to make sure your concerns are addressed. Please email the patient's visit details (full name, date of birth, location, and date visited) to wecare@wellnow.com so we can review your concerns and follow up with you.
well, the staff is very nice. The practice is incompetent. I went there to get a test and they end up doing all these lab tests on me and I got a bill for 1800. Do not go to this place.
Business response:
Hey Michele, we appreciate you sharing your thoughts with us. Your feedback helps us improve, and we’d love to address any concerns. Please reach out to us at wecare@wellnow.com with more details.
Requiring customers to keep a credit card on file in today's environment of constant data breaches and scams is a hard no for me. I'll be taking my business elsewhere...your reviews don't exactly inspire confidence either.
If I could give 0 stars I would. This facility misdiagnosed my daughter - their PA said she had allergies, when she had pneumonia. After speaking with management, I was offered a refund for the charges billed. Being a decent person, I declined. You can imagine my surprise when four months later I received a bill for the amount supposedly not covered by insurance. I spoke with the district manager and was told that they would reverse the bill. They didn't and months later, I received another bill for a different amount... read more
Business response:
Hi Julie, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.1 star rating with 236 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open at 8:00 a.m.