WellNow Urgent Care

N T. 

on Yelp

10 months ago

Time management is not of their concern. Checked in at 4:20 pm with Ana appointment. 5:20 brought to a room At 5:40 the receptionist came in with a post it note to take vitals. 6:02 still waiting to be seen by a provider Mind you this is for a 5 year old having trouble breathing for possible pneumonia. Is it an emergency- no which is why I'm not at the ER. But urgent- which is why I came to urgent care- Absolutely ridiculous. At an appt prior to this made the apt in the evening for the following afternoon. Took ... read more

Julie P. 

on Yelp

a year ago

If I could give 0 stars I would. The PA on staff misdiagnosed my daughter. My daughter had been coughing for several days and pneumonia was rampant in the schools. After her cough became worse, I took her to WellNow. The PA diagnosed her with "allergies" after I refused a COVID test. The next day I took her to her pediatrician who diagnosed her with pneumonia. We lost valuable time on the antibiotics. After this misdiagnosis, I reached out to WellNow and their care coordinator confirmed that the PA did not properly ev... read more

Julie D. 

on Yelp

a year ago

The staff here is wonderful, which is why I gave any stars at all. And it's because of the wonderful staff that it's unfortunate their billing department is so awful. I am always charged the wrong co-pay amount, my bills are always messed up, and I have to make several phone calls for each incident before it's resolved. I was once overcharged by $80, then they reimbursed me twice on accident and without my knowledge, so then they came back to me with a bill to repay the extra $80 again that they didn't mean to send. It's a c... read more