This profile has been claimed by the business owner or representative.
West Creek Village
- Apartments
- Elkton, MD
About this business
Location details
1600 W Creek Village Dr, Elkton, MD, 21921, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
People at the Service Desk are horrible West Creek has great facilities but I must say the help desk is just torrid. I guess new tenants have to balance the good facility with very poor and rude staff overall mostly at the help desk.
Business response:
While we appreciate your feedback, we are disappointed by the sentiment of this review. If you’re open to it, we would love the opportunity to learn more about the details of your experience and how we can improve your time here. Please reach out to our team at your earliest convenience.
Process was rude and tedious I applied to this place planning to move from my current apartment to here. Not only was the application approval process long and tedious (around 2 weeks and a half to even get my application processed). But the property manager was telling me that I had to break my lease and pay the breaking fees for my current apartment before I even get an approval from them. This was basically putting my living space in jeopardy but also my money because what if they somehow denied me and they made me break ... read more
Business response:
Thank you for your interest in our community. We’re disappointed by your feedback and want to clarify our application policies. We think it would be best if we further discussed this matter privately. We ask that you please reach out to us directly to properly address your concerns. Thank you and we hope to speak with you soon.
Would not recommend They never come out and fix any issues with the apartment. They use the same excuse everytime. An emergency came up and no one could make It out… when the request was put in over a month ago. The apartment is full of silver fish. The apartments will have you hot, the a/c picks and chooses when It works. They don’t come out and fix It.
Business response:
We want to sincerely apologize for your negative experience with us, however, due to the anonymity of this review, we are unable to identify you as a resident. Please reach out to our office directly so we can properly address your concerns and work towards resolutions. Thank you.
let down Terrible communication, misleading information, and awful customer service. I’m sure the units are great but I would not recommend working with this management office. Before applying, I called 2x to make sure they had a unit available that fit my budget, and they gave me the availability date which was exactly what I was asking and applying for. I got the lease contract and they assigned me a unit above my budget and told me they never had an available unit at the cost they originally said. I was gaslit and laughed... read more
Business response:
Hi there. Thank you for taking the time to voice your concerns. We are glad that we were able to communicate directly with you on this and please reach out if you have any questions or concerns moving forward.
Don't waste your time I never ever write reviews but this just was necessary. Was really eager about this apartment complex, but after scheduling an appointment for a tour I get a call from a lady in the leasing office saying, "don't waste your time coming here we have an apartment available during that time you were looking to move in, but someone else is PROBABLY going to get it." Absolutely disgusting and unprofessional. What kind of complex tells you "Don't waste your time"? If you are even thinking of applying or tourin... read more
Business response:
We sincerely apologize for any inconvenience caused during your interaction with our team. We strive to provide exceptional customer service and it appears we fell short in this instance. Please reach out to us directly so we can hear more about your experience so we can properly address this. Thank you and we hope to hear from you promptly.
If I can give them 0 star I would! Never ever think to live in this community, property manager is unprofessional and do nothing to solve the issues instead they will ignore you. How come you become a property manager if you do nothing to make this community peace and quiet, neighbors are so disrespectful and you won’t have a peaceful life here, call and file a complaint many times but instead of solving the issue it’s getting more and more worst, management only care about money not for people live here. And sure you would ... read more
Business response:
Although we appreciate all feedback, yours is deeply concerning to us. We value our residents and care about them deeply and are disappointed you feel this way. Please reach out to us directly when you can so we can take care of these claims properly. Thank you and we hope to speak with you soon.
staff are incompetent been living here for quite some years. it used to be a great community, however, it seems like management hired the most incompetent staff in the past year or so. maintenance staff is terrible, does not complete service requests properly. staff in leasing office turn a blind eye to tenants' needs and keep talking about how handling 500 apartments is very difficult for them (isn't that the job?). won't recommend anyone to live here until they make drastic improvements.
Business response:
Thank you for your feedback. We aim to provide an 5-star service for all of our valued residents,, so we're sorry to hear we may have missed the mark with you. Please reach out to us at (410) 398-3337 to let us know more about your experience and how we can improve moving forward. Thanks and we look forward to speaking with you soon. -The Team at West Creek Village Apartments
smoking issues Ongoing struggle since 2018 with neighboring tenants smoking in designated non-smoking units. Smell gets it through vents and open windows. Seems to be little consequence for violating the lease in this regard. Enjoy most other things about this property but the ongoing issue of smoking seems to only be increasing, decreasing my enthusiasm for living here.
Business response:
Due to the nature of your concerns, we feel it would be best if we spoke to you directly about your experience. We hope to learn more about these claims. Thanks.
Will not complete work requests I've submitted requests to fix my apartment's broken washing machine for 10 months, and they have yet to do anything.
Business response:
We're sorry to hear about that and would be happy to get this corrected for you right away. Please contact us at corporate@pettinaro.com with the name of your community so we can follow up with the onsite team there to investigate? Thank you for your residency and we look forward to resolving this for you to ensure you have a positive experience.
Frequently asked questions about West Creek Village
How is West Creek Village rated?
West Creek Village has a 2.9 star rating with 115 reviews.
When is West Creek Village open?
West Creek Village is open now. It will close at 5:00 p.m.