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West Side Pet Clinic
- Veterinarians
- Buffalo, NY
About this business
Location details
1255 Niagara St, Buffalo, NY, 14213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I don't recommend this place, during a time of need the lady at the front desk completely failed. She took joy in telling me every reason in the world why i could not see a dr for 10 seconds while my dog was having a seizure. While there was not a single customer in the lounge or place. The dr was on the phone, in a meeting, eating lunch, the other was gone, she needed to know my dogs name then came back to ask my name, she kept saying they cant stop a seizure. All i needed to ask was if the seizure broke could i give him hi... read more
DO NOT GO HERE!! I have been a loyal client here for years- since their old location. I have grown up going here, taking my foster dogs here and my family dogs. I had nothing but great things to say up until last year. The front desk service got terrible and still is. The one receptionist Jackie, is the most non-empathetic person i have met. She is constantly rude and makes calling for an appointment dreadful. My mom also has had bad experiences with her, so i know it’s not just me, and i can see from the reviews that a lot... read more
Business response:
Dear Cassi & Family, this is heart wrenching to read and relive but I know it is 100x worse for your family. I am glad and honored that I could speak with your mom again and go through how this all happened. We created the West Side Pet Clinic seven years ago purely to help pets in need get the care they were struggling to find elsewhere. Most days and for most patients & clients, I feel we achieve that. Tragically for your beloved Diablo and your family, two devastating occurrences happened. The IV catheter slipped from its... read more
Took my dog to the West Side Pet Clinic on 1245 Niagara Street and they are very UNPROFESSIONAL AND ABUSIVE!!!! It was the worst experience of my life and the staff didn’t even care!!! My dog Romeo was a bit nervous so they asked to put a mussel on his mouth and I agreed when the doctor started checking his private area the doctor grabbed my dog and slammed him on the table! When I asked him to let go of my dog he said “he needed to show who the boss was” 😡😡 I immeditely grabbed my dog and left the clinic!! The staff was u... read more
Business response:
We are sorry for your bad experience. Romeo came to us because you were looking for sedatives for him because he tries to bite the groomer. During the exam, he tried to bite the doctor. We acted according to our experience to prevent you and our team members from being hurt and, more importantly, to prevent Romeo of having a history of injuring someone. We have discussed this matter privately with you, your friend, and a member of your family. We are sorry that we do not see the chain of events the same way. What matters m... read more
Frequently asked questions about West Side Pet Clinic
How is West Side Pet Clinic rated?
West Side Pet Clinic has a 4.7 star rating with 1,480 reviews.
When is West Side Pet Clinic open?
West Side Pet Clinic is closed now. It will open tomorrow at 8:00 a.m.