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Wyatt Johnson Mazda
- Car Dealers
- Clarksville, TN
About this business
Location details
2425 Wilma Rudolph Blvd., Suite C, Clarksville, TN, 37040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I drove from an hour away to have my car repaired. Arrived at 1015 foot what I thought was my appt time, only to be informed that was a check in time and cars are done in the order they are received. Day in the waiting room for 4 hours with no updates and watched a few come in after me and leave with their car completed. Responded to a text I was sent that said I corps use to communicate about my vehicle after 2 hours and 45 minutes with no response. Asked the service counter after 3 hours to be told my advisor was on lunch ... read more
Business response:
We regret to learn about your experience. Please contact us at (931) 648-4300 to discuss this matter further. Thank you.
Not up to my standard or expectation
I went in with nothing wrong with my car except the brake light would come on and off unexpectedly and for a few seconds. I come out needing a new tire CV joints and a transmission seal replaced. After having those fixed, my car then ran like it was running on rumble strips. When I asked him to fix it, they said that the transmission fluid was low and that they had fixed it. When I got it back I couldn't even drive it a quarter of a mile before the check engine light came on. They then said I had to have my ignition coil and... read more
It took several weeks for my car to get repaired. After taking my car in for diagnostic and being told it was fixed then was the service technician came he tells me it's not fixed. I did get a loaner car hence the reason for the one star.
Business response:
Hello My name is Chris Collins and I am the General Manager here at Wyatt Johnson HSM Please accept my sincere apologies for your recent negative experience. I'm sorry to hear you were less than satisfied with your service experience. Our goal is always the total satisfaction of our customers. I'd like to discuss what occurred and how we might make it up to you. At your convenience, please contact me directly at 931-648-4300 chriscollins@wyattjohnson.com. We value our customers' opinions, and thank you for bringing this to o... read more
The refused to fix my car and made so many excuses not to fix it. It was with them for 2 months, made me pay for a ECU for no reason at all even when I asked to have the old one to get it tested.
The dealership insisted I only needed to update my navigation system to right it. (I told the story of my system showing my location as "floating off the map" and even pulling my phone's navigation off.) The service representative (Marvin) told me it was due to not having my system updated. He suggested I do myself or I could pay almost $200 for the digital update. I asked him repeatedly if he was sure that would work, he assured me it should but I was not convinced he understood the issue and he certainly didn't seem intere... read more
They could not complete my service . I would not recommend them.
I paid $2,375 for a service/repair valve thermo and they charged $53.42 for coolant; but they DID NOT FILLED the reserved bottle with coolant... coolant reserve bottle was empty...
They completed my services, but not without issues. First, they lost my keys and could not start service on time. Then, they had to correct my billing 4x before it was correct. Worst of all, though, then entered the wrong VIN # and mileage for my services. It appears they fixed the VIN, but my mileage is way off, which means my Carfax info is also incorrect. They're under major construction, so I'll give them the benefit of the doubt. I hope my next service goes better.
Frequently asked questions about Wyatt Johnson Mazda
How is Wyatt Johnson Mazda rated?
Wyatt Johnson Mazda has a 4.5 star rating with 1,110 reviews.
When is Wyatt Johnson Mazda open?
Wyatt Johnson Mazda is closed now. It will open at 9:00 a.m.