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Wyatt Johnson Mazda
- Car Dealers
- Clarksville, TN
About this business
Location details
2425 Wilma Rudolph Blvd., Suite C, Clarksville, TN, 37040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
we arrived at our 11am appointment for our oil change, tire rotation, and all wheel alignment. We were told it would be 2 hours. at 3:30, we were told our vehicle was finally finished. At the time of checkout, hidden fees for rags and clean up was added to the bill.
The new sales man was as nice as he could be. However there were major areas of my inspection that were overlooked and not addressed. My lights were malfunctioning leaving the place and my key fob needed attention. Upon calling twice the next day to possibly get assistance with these two items prior to taking a trip, the leadership and sales rep were simply too busy, understaffed or unconcerned to follow back up with my two phone calls made. Service will improve eventually with more training and staff updates I hope.
It seems like they tried to do Maintenance on the things that was done last time luckily I had my paper work and I asked if there any coupons They said no. I looked on my phone and it was some coupons.
Took 4 months, rarely communicated. Had wrong part for a month before they realized and then the part my car needed was backordered didnt put me in a rental until the last month. Wont be back
A very long wait for simple services. Service management supervisor changes every 6 months. Must be something with dealer ownership to not run a tight shop and not keep key workers around.
We usually take our car here. They were supposed to check the fluids and yet when we checked the coolant it was well below the low area. They also had an issue with our bill and felt the need to increase how much we owed. We ended up with 2 separate charges and 2 different amounts on the actual bill. The service manager tried to say it was due to our payment method. The first invoice said different.
I had to wait about 2 hours for my car to be serviced.
Business response:
I apologize about your experience with us, thank you for your feedback.
Not very proactive when contacting a customer.
The worst service ever, I am having to take it to another place to make sure they didnt screw up anything else. They are over priced and when I checked up on the cost of the parts and how much I paid. I feel like they swindle me because I am a woman.
Frequently asked questions about Wyatt Johnson Mazda
How is Wyatt Johnson Mazda rated?
Wyatt Johnson Mazda has a 4.5 star rating with 1,110 reviews.
When is Wyatt Johnson Mazda open?
Wyatt Johnson Mazda is closed now. It will open at 9:00 a.m.