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Zodiac G3 Suction Pool Cleaner
About this business
good product
Not enough variation in cleaning pattern to clean pool.
Business response:
Sorry to hear the G3 is not working as you expected. If you'd like to discuss your issues with our product support team, please call (800) 822-7933 or send an email to: productsupport@fluidra.com. It's best to include the information listed below to help them assist you better. • Your address and phone number • Model # and Serial # of your product • Date your product was purchased or installed • Name of your dealer/installer
Cleaner will not move around the pool. Kept getting stuck in the same corner no matter where you pulled the cleaner to in the pool. Ended up returning it to the local pool store
Business response:
Hi Zak, Thank you for your valuable feedback. We're sorry to hear that you were less than satisfied with your Zodiac G3 Suction Pool Cleaner. Customer satisfaction and product quality are top priorities for us, and we wish we'd had the chance to work with you to resolve the issue. If we can assist you with finding a pool cleaner that better suits your needs, please let us know at (800) 822-7933 or consult your pool professional for assistance. All the best, Your Zodiac Team
The steering wheel keeps getting stuck on the pool light. We’ve sped it up and slowed it down still gets stuck. So it doesn’t clean the pool. Waste of money
Business response:
Hi Bonnie, we recommend repositioning the return jets so they can steer the cleaner away from the light. We hope this helps, but please call our support team at (800) 822-7933 if you need further assistance. All the best, Your Zodiac Team
It's already broken and haven't had it for 1 year
Business response:
We are so sorry your cleaner broke so soon after purchase, Geena. We want to help! We recommend taking your cleaner to a nearby warranty station for a diagnostic review and repair or replacement. You can find a local station using our dealer locator - https://locator.fluidrausa.com/en. If you continue to need assistance, please call our team at (800) 822-7933. Thank you, Your Zodiac Team
I had a Zodiac at a previous home with a screened pool and it did a great job. Sold that home and didn't have a pool for 5 years. Just bought another pool home and this one is not screened. The ne Zodiac does a good job of vacuuming oak leaves. My only complaint is it gets stuck on the ladder. I remove it and it seems to make a beeline right back.
Business response:
Thank you for your review, Gary! We're happy to hear your cleaner is performing well in your pool. To prevent the cleaner from getting stuck on the ladder, you can install the G21 ladder guard, which can be found at most pool supply retailers. Hopefully this helps! If you need further assistance, please call our support team at (800) 822-7933. Happy swimming! Your Zodiac Team
Not enough suction to pull hose into corners and does a very average job of cleaning.
Business response:
Hi Jim, Thank you for your review! Here are some tips to improve pool coverage: • Use the Flow Gauge to verify proper flow: Increase flow to improve climbing; reduce flow to move the cleaner off the walls. • Ensure the return fittings are directed down. Add return diverters if necessary. • Make sure the hose is not kinked or coiled. Lay the hose in the sun to straighten, if necessary. • Verify the correct hose weight positioning. • Move the hose weight away from cleaner slightly. For deep pools, add a weight. • Confi... read more
Stays stuck in one spot most of the time
Business response:
Hi Lous, We're sorry to hear you're having some issues with your Zodiac G3 Suction Pool Cleaner. We can help! Here are some tips to help your cleaner maneuver around the entire pool without getting stuck: 1) Use the Flow Gauge to verify proper flow. 2) Adjust the wheel deflector up or down the hose to make better contact with the areas the cleaner is sticking. 3) Confirm proper hose length. Shorten if necessary. • Make sure the hose is not kinked or coiled. Lay the hose in the sun to straighten, if necessary. • Ver... read more
Hi got this for my birthday never worked well for me stayed in the same pattern,left small pucker marks ,and took too long to set up for the results I got probably going to put in trash
Business response:
Hi Steve, Thank you for your review! We apologize for your experience with your new Zodiac G3. Here are some tips to improve pool coverage: • Use the Flow Gauge to verify proper flow: Increase flow to improve climbing; reduce flow to move the cleaner off the walls. • Ensure the return fittings are directed down. Add return diverters if necessary. • Make sure the hose is not kinked or coiled. Lay the hose in the sun to straighten, if necessary. • Verify the correct hose weight positioning. • Move the hose weight away f... read more
Frequently asked questions about Zodiac G3 Suction Pool Cleaner
How is Zodiac G3 Suction Pool Cleaner rated?
Zodiac G3 Suction Pool Cleaner has a 4.5 star rating with 546 reviews.
When is Zodiac G3 Suction Pool Cleaner open?
Zodiac G3 Suction Pool Cleaner is closed now. It will open at 9:00 a.m.