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54th Street Restaurant & Drafthouse
- Restaurants
- Pflugerville, TX
About this business
Location details
19109 Limestone Commercial Dr, Pflugerville, TX, 78660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 11:00 a.m. to 11:00 p.m. |
Worst service, food was okay our waitress was too busy thinking how pretty she was she never brought us water never came to help I had to go get her twice telling her things we needed she was absolutely horrible we will not be back you've lost a set of good customers and they were seven of us
Business response:
We are disappointed to hear about your poor service experience with your waitress. There is no excuse for not bringing water or being inattentive to your table's needs. We sincerely apologize that your party of seven had such a frustrating visit. Please visit www.54th.net/contact so we may reach out to discuss this further and make things right.
It was honestly impressive how fast my mood changed when I opened the app and saw our year-to-date spending here. At this point, I'm not sure if we're regulars or silent investors. Every visit somehow costs more and delivers less. Watching our drinks sit at the runner station for a solid 20 minutes felt like I was observing a museum exhibit: "Behold, The Untouched Beverages -- a study in patience." Our waitress pulled a magic trick and disappeared completely. I eventually had to track down a manager just to give them my m... read more
Business response:
Please excuse any inconvenience. We sincerely apologize for the poor service experience you encountered. Having your drinks sit for 20 minutes is completely unacceptable, and we understand your frustration with the lack of attention from your waitress. No guest should have to track down a manager just to complete their transaction. We take these service failures seriously and will address them immediately with our team. Please visit www.54th.net/contact so we may reach out to discuss this further and make things right.
My husband and I have been patrons of the establishment since it opened. We used to really like the food and the service. However, recently one of those things has fallen off, the food is now terrible. I think they might have changed providers, but the food no longer meets the quality of what they used to serve. Our waiter was great. But that's about all I can say. The sandwich I ordered came on the wrong bread and the kitchen staff insisted that I was wrong. The soup was clumpy not what it used to be. And they changed some... read more
Business response:
Thank you for sharing your concerns, Albert. As longtime patrons since we opened, your feedback is especially important to us. We sincerely apologize that your recent experience fell short of the quality you've come to expect. We're glad to hear your waiter provided great service, but we're deeply disappointed about the food quality issues you encountered. Since we are a 100% scratch kitchen, it's possible your sandwich and other items were not executed properly, and we need to look into our recipes for accuracy. The clumpy ... read more
We go to this restaurant pretty often since they offer a wide variety of foods. I was in the women's bathroom the other day and was waiting. Out comes a 54th server and ran out without washing her hands!
Business response:
It's regrettable to hear about your experience. Please feel free to reach out to us at (512) 956-5354 to discuss this further.
Service is horrible on the patio every time we come here....not sure why we continue to give this place our money. Almost every single time we come to this place we don't receive service for 20-30 minutes, and the only reason we receive service is because we have to ask...even though there are several servers on the patio serving other tables. They never even acknowledge us. It's unfortunate because this place has potential to be a great spot, but the service is not worth the time or money.
Business response:
We are sorry to hear about the consistently poor service you've experienced on our patio. There's no excuse for waiting 20-30 minutes without acknowledgment from our servers, and we understand your frustration with having to ask for service repeatedly. We take these concerns very seriously and need to address this immediately with our patio service team. Please visit www.54th.net/contact so we may reach out to discuss this further and make things right.
Rough experience via Uber Eats. Our driver arrived to grab our order and was told it was already picked up. High probability that the order was handed off to the wrong driver. Driver connected us with staff who were eager to pass us off by telling us to contact Uber...even though our driver was standing in front of them expecting the order. We talked to three separate members of the staff, none of which identified themselves so not sure if we spoke to management. Each had the same messaging "contact Uber Eats" even though ... read more
Business response:
Please visit our website and submit your review. It is likely that another driver picked the order up but never confirmed on the app to verify they had received this. The orders are given out to the drivers reflecting which order they are here to pick up. Sorry for this inconvenience. To avoid this 3rd party process, please place your order through our app so that we can address this in a timely fashion for you. When an order is placed through a 3rd party company, this makes the process more complicated and unfortunately, th... read more
Ouch what happened to the place? got a prime rib dip ,and was disappointed to say the least meat was very clumpy like it had been frozen or something. bummer the first few times I've had it was awesome, and now I didn't even finish it. Guess times are tough and we are skimping on ingredients lol..... good luck guys last time for me. I also ordered it pink..
Business response:
We take your feedback seriously and sincerely apologize for the disappointing prime rib experience, Brian. There's no excuse for clumpy meat texture, and we will take a look at the product to make sure it is up to the specifications and standards we expect. It's especially concerning that your previous visits were awesome and this fell short of those expectations. Please visit www.54th.net/contact so we may reach out to discuss this further and make things right.
Second time here. We brought the entire family and were sorely disappointed. The food like the first time lacked flavor the burger was uber dry for all of us. We had steaks last time and won't do those again. No flavor and dry. The Thai noodle salad was blah. I asked if it was made it rice noodles. She told me spaghetti noodles. That's when her attitude started. Jenn seemed not interested in helping us. We asked for ranch two times after we first ordered it and we had to get someone else to get us some. I understand we all h... read more
Business response:
Please accept our apologies for the disappointing food and service from Jenn. Your experience falls short of our standards. Please visit www.54th.net/contact so we can improve.
The place looks great and the happy hour 9 - close is cool. Menu prices midrange but cool. Staff is rude - sat at bar - servers who bring food are rude. Don't just drop a plate with no words or even ask if it's the right person, If you're having a bad day in the service industry- go home. However, don't take crap from crap customers either! But how you start is what sets the tone. Edit: whoever brought that dish does not represent the entire bar. I literally talk to everyone on the staff pretty much Ava Joy, Jack, Jarvi... read more
Business response:
Thank you for sharing your experience. We appreciate your feedback and will address the issue with our staff.
Frequently asked questions about 54th Street Restaurant & Drafthouse
How is 54th Street Restaurant & Drafthouse rated?
54th Street Restaurant & Drafthouse has a 4 star rating with 2,103 reviews.
When is 54th Street Restaurant & Drafthouse open?
54th Street Restaurant & Drafthouse is open now. It will close at 11:00 p.m.