This profile has been claimed by the business owner or representative.
8222 University Avenue, Lubbock, TX, 79423, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 6:00 p.m. | |
Tue | 8:00 a.m. to 6:00 p.m. | |
Wed | 8:00 a.m. to 6:00 p.m. | |
Thu | 8:00 a.m. to 6:00 p.m. | |
Fri | 8:00 a.m. to 6:00 p.m. | |
Sat | 9:00 a.m. to 1:00 p.m. | |
Sun | Closed |
Always pleased with the care dr ishida gives my babies
Business response:
Thank you so much for your kind words, Olga Fallas. We really appreciate you taking the time out to share your experience with us. Cheers, Above & Beyond Pet Care Hospital
I do not recommend taking your dog to this clinic. I brought my dog in for an emergency situation and the entire time the team was focused on getting my credit card on file and asked me 10 times about paying my bill before I ever checked my dog out of the clinic. The staff was dispassionate and the veterinarian was inexperienced. I pulled my dog out of there the same afternoon and took her to another clinic in town. Not only was the new clinic able to properly diagnose and help my dog, I paid less for 5 days at the new clini... read more
Above and Beyond...Not so much... Called and got an estimate and made a appointment to board our 2 dogs. This entailed communicating what services were needed for their 3 day stay. Update all boosters, nail clip and bath. Seems simple enough right? At drop off was put through a up-sale drill and asked if I brought food?!? No one at the time of the appointment said we would have to bring food! Told the young lady to just stick to the services asked for when we made the appointment. When we called to let them know we were comi... read more
My dogs were glad to see me as usual but I was was I price shocked. No where else are fecal test required or influenza as well. I was expecting @ least a $200 fee for boarding 3 nights and I paid $333.40 for tested required. After I told clients about the price. They told me that too had switched after The original owners passed way. Never will I recommend this place.
Horrible people, horrible service. The way they spoke to my wife in such an unprofessional manner and a so called manager named Nicole hung up on her when my wife called them to ask them about everything they did to her puppy. The way they handled her puppy && putting notes on his account saying "minimal care" Then to try and take credit and saying they reached out to get my wife help, it's just a disgrace. My wife loves animals and helps out a lot in our community with fostering and helping homeless animals so when her own... read more
Business response:
Hi Danny. We would appreciate the opportunity to discuss your experience with our hospital based on your 1-star review. However, we have looked through our records and do not have you listed anywhere as a client, so we are unfortunately unable to reach out to you. Please give us a call at your earliest convenience so that we may address any concerns you have.
Business response:
Hi Melissa. We would appreciate the opportunity to discuss your experience with our hospital based on your 1-star review. However, we have looked through our records and do not have you listed anywhere as a client, so we are unfortunately unable to reach out to you. Please give us a call at your earliest convenience so that we may address any concerns you have.
I will never come back to this establishment!!
Business response:
Thank you for taking the time to review us online, Josh. Unfortunately, we do not have anyone with your name listed in our client base, so we are not entirely sure what your experience was with our hospital. We work really hard to provide exceptional veterinary care and excellent customer service, and we take these comments very seriously. Please call us at your earliest convenience to discuss your situation and we thank you in advance for working with us to improve our hospital.
Above & Beyond Pet Care Hospital has a 4.5 star rating with 586 reviews.
Above & Beyond Pet Care Hospital is closed now. It will open at 8:00 a.m.