This profile has been claimed by the business owner or representative.
Academy Dental Associates Affiliated with The Smilist Dental
- Dentists
- Philadelphia, PA
About this business
Location details
10101 Academy Rd 2nd Floor, Philadelphia, PA, 19114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Don't waste your time with this business . I called in few time and even email them with the information they needed . They said will reach out following day to schedule appointment never got a call or email been over 2 months no reply
Business response:
Thank you for leaving this feedback. Our goal is to provide outstanding care to all patients. Please email us at patientcare@thesmilist.com so that we can learn more.
I've been going to this dentist for years, & I've had no issues. Recently, I contacted them to inquire about something to protect my bottom teeth from using a cpap machine. They scheduled an appointment with the regular dentist. I went in & he told me that's not something he could help with. I'd need to see an orthodontist. That was a colossal waste of time, & I don't understand why they scheduled me with a regular dentist. Anyway, I went in to see their orthodontist a week later. He literally looked at my bite for less than... read more
Business response:
Thank you for leaving this feedback. Our goal is to provide outstanding care to all patients. Please email us at patientcare@thesmilist.com so that we can learn more.
I have been a patient for years but they have recently changed their billing department, resulting in erroneous bills for standard cleanings that are covered by insurance. When contacted, they say to not worry or promise a call back but never do. But you will still receive automated text messages to the point they threaten action if not paid. Avoid the headache and this practice.
Business response:
Thank you for leaving this feedback. Our goal is to provide outstanding care to all patients. Please email us at patientcare@thesmilist.com so that we can learn more.
Terrible experience -- I would not recommend this orthodontist. I spent $5,000 on Invisalign, only to have my bottom retainer break in half after just one month. They repaired it and admitted it was made too thin. Then, two months later, my top retainer broke as well. Instead of taking responsibility, I was told it was "office policy" to charge $250 to replace it -- even though it was clearly another faulty retainer. To make matters worse, when fixing the first one, they accidentally sent in another patient's teeth impressi... read more
Business response:
At Academy Dental Associates, we strive to provide the highest quality of care and service for all patients. It's disheartening to hear about experiences that do not meet these standards.We’d like to thank you for your review, and we really appreciate you bringing this issue to our attention. We are looking into this and hope to resolve it promptly and accurately.
Academy Dental has been very good to me for years ~ until THE SMILIST took over! I keep getting a bill reminder over and over again (10 time now). The latest one says, "you have 48 hrs to pay this bill" WTF ~ Academy dental tells me "I have no balance due" I have called THE SMILIST 4 times a different girl each time they all say, "it seems we are waiting on your insurance". We will get back to you! So far nobody has called back! Time to find me a new dental place! THE SMILIST SUCK BIG TIME!
Business response:
We’d like to thank you for your review, and we really appreciate you bringing this issue to our attention. We are looking into this and hope to resolve it promptly and accurately.
Simply beautiful smiles ran this place into the ground. They just lost a long time, used to be happy, patient. They now bill whatever amount they want without any reason. There's no one to speak with on the phone about incorrect bills.
Business response:
At Academy Dental Associates, it's our goal to ensure all patients have a transparent understanding of any charges associated with their care. We are committed to improving our communication and addressing any concerns that may arise. We encourage all patients to reach out to our office directly for any billing inquiries.
If your running late and trying to call to let them know your running late you won't get a live person just an answering machine...So if your late more then 10 minutes they will not take you but when there systems changed and they needed updated bank info they call right away with a smile. Bad business life happens and people run late sometimes and the bad part is when you try to reach out to let them know no one answers the phone!
If I could give 0 stars I would. have been here for 2 cleanings prior with no issues but the last visit has caused me to find a new dentist all together. I came in to have glue removed off the back of my teeth my a retainer that broke off my teeth. my first appt was made when the Dr was on leave so I took off work for no reason. I schedule a new appt (having to take off work again because of Dr hours) and this one also wasn't done correctly. I get sat on a bench in the hall for 20 minute hearing them talk about not knowing w... read more
I am so upset tonight with the dentist that pulled my 10 year old sons 85% healthy baby tooth out because a filling came out. I brought him in as an emergency visit a week ago and the dentist who seen him told me he can either walk around with the hole until it bothers him and the other option was to schedule him to have it pulled and that they don't generally refill a baby tooth. My gut told me neither of those could be the correct options. I am not a dentist so I scheduled the extraction. Some time went by and it started t... read more
Frequently asked questions about Academy Dental Associates Affiliated with The Smilist Dental
How is Academy Dental Associates Affiliated with The Smilist Dental rated?
Academy Dental Associates Affiliated with The Smilist Dental has a 4.4 star rating with 587 reviews.
When is Academy Dental Associates Affiliated with The Smilist Dental open?
Academy Dental Associates Affiliated with The Smilist Dental is closed now. It will open on Monday at 8:00 a.m.