Academy Dental Associates Affiliated with The Smilist Dental

Heather T. 

on Yelp

5 years ago

My entire family has gone here for many years and I've come to realize after switching to another practice that Academy Dental is good for check ups and that's pretty much it. 1- my daughter had a few dark spots on the surface of 2 teeth that were visible as soon as she smiled. It took 3 visits and for me to force my way into the exam room with her before they fixed it. They didn't listen to her and they don't listen to the rest of their patients. 2- my step dad was told he needed dentures after many years of issues. They ... read more

Tonya P. 

on Yelp

6 years ago

This place is not welcoming AT ALL!!!..The dentists is a place that supposed to feel inviting.. Let me be clear, it's not the staff in the back or the Doctors, it's the cold, ignorant, uninformed, chatty,detached unprofessional (need more culture) training at the front desk ( which is the face of the office). I had a situation with a RECEPTIONIST telling me I owed a fee and once talking to billing I DID NOT OWE ANYTHING..The RECEPTIONIST talk to me like she was raised by wolves, and as an adult, could not separate her emotio... read more

Jen T. 

on Yelp

6 years ago

They try to rip you off. I was there 6 months ago for my standard cleaning. They told me I have bad teeth and have to come in every 4 months instead of 6. Then said my insurance won't cover the extra cleaning so I would have to pay out of pocket. I said no thanks, I'll come when my insurance coves it. They said they weren't scheduling for 6 months out, only 4 months (red flag 1) so I'd have to call in a few months. Why would they not be scheduling 6 months out? That is what every other dentist does! Finally my follow up appo... read more

Nicole C. 

on Yelp

6 years ago

They have terrible communication skills between employee and client and with their oral surgeon department. I feel like no one knows the correct answer and you're just bounced around all the time and the one thing that they do care about is getting money. My appointments were either cancelled without me knowing it or we're just not properly scheduled I do not get confirmation on when my appointments are. I am a new patient and I have never felt more frustrated than ever. I would not recommend this place to any new client. 

Joann K. 

on Yelp

7 years ago

I called and told them what was going on with my tooth, my dentist was not equipped to handle this and needed a specialist. They made an appt and did tell me there would be a $75 charge-I thought they would be working on the tooth. I was taken to the back, I gave the gal 2 sets of x-rays, mine, and told them what was happening to the tooth. The dentist came in, looked at my x-rays, checked in my mouth standing there and said yes, that's what you need, took me to financial and they proceeded to give me prices. So I paid $75.0... read more

Lisa R. 

on Yelp

7 years ago

I have been coming here for over ten years. The customer service has gone downhill. Unfortunately so bad that i feel the need to switch dentists. I would not recommend this place to anyone. 

Annonymous P. 

on Yelp

8 years ago

DO NOT USE THIS OFFICE!! They are more concerned about making money than their patients. Their staff is rude and the office is very unprofessional. Left several messages for the staff and nobody will return your calls. Everytime you go in they tell you that you need work done. Please think twice before using this office. I wonder how much work my son had that was not really necessary. STAY AWAY!!! Rating this office 1 star is being generous. 

Ryan V. 

on Yelp

8 years ago

Worst experience you could have at a dentist office.. The secretary's are some of the most rude people ive met. They treat you like they could careless about your buisness. Its almost like your annoying them by coming there. Easy fix, never go there again. 

Angelena K. 

on Yelp

9 years ago

If I could give them zero stars, I would. They ruined my teeth - they did multiple fillings on me. I went to get one of my fillings fixed (one they put in less than a week before) and the dentist (a younger man) didn't believe that I could still feel them drilling. Instead of numbing me more, my dentist took the air hose and pumped air INTO THE OPEN HOLE IN MY TOOTH, I seen stars, and pain that sent me through the roof. Then IN THE MOST CONDESCENDING VOICE says to me "did you feel that one" I got up to leave but they talke... read more