Accel at Willow Bend

PAZSAS 

on Caring

6 years ago

I am a friend or relative of a current/past resident OMG!!! Do NOT put your loved one in this joke of a facility. My friend was sent here after hip replacement. A technician did not assist her getting out of bed to use the facilities and she heard a 'pop' sound ad felt extreme pain. She protested to anyone who would listen about her pain...no one helped. 12 hours later, her pain was so severe she was crying. I asked the nurse to get xrays and she would not. This nurse insisted that it was 'normal'... no one cared about her, ... read more

Looks Can Be Deceiving 

on Caring

7 years ago

I am/was a resident of this facility The patient care is horrible. Morning shift never brought water of changed sheets or answered call lights. Spoke with Administrator, nursing director, operations manager and light still went unanaswered. Aides sitting on their cell phones. Once I complained ther started sitting with their airline tablets and their cell phone to appear to be working. Spoke with long care residents and the care and treatment from nursing is horrible. Called the State 800-458-9858 and filed a complaint. The ... read more

cjaniew 

on Caring

7 years ago

I am a friend or relative of a current/past resident Horrible place! Nurses screw up meds, never respond to call lights. Dad was in for rehab, didn't get it. Leaving still unable to stand up. 

hatfieldwilson 

on Caring

7 years ago

I am a friend or relative of a current/past resident This is the worst place you could put your loved one. The staff/nurses are arrogant, and unresponsive. My friend opened a small wound on her arm and it was bleeding. She buzzed the nurse for help, I went to the desk for help, and no one came to take care of her for 45 minutes. That is just one small example. Her family asked for a flu test and they did not do it for two days - one e cause after another - she tested positive. The do not care about the patients. They are alw... read more

holland76227 

on Caring

8 years ago

I am a friend or relative of a current/past resident Do not let your loved ones stay here even for a short period of time. They put on a great show but as my momma used to say it is all "smoke and mirrors." Unfortunately our loved one spent their last days in this horrible place. The food is horrible, the staff is unresponsive to requests and no one even called to offer their condolences, instead we got a call asking us to complete a survey about our family members stay. The other issue with this facility is how dirty it is,... read more

MarionG 

on Caring

8 years ago

I am a friend or relative of a current/past resident BE WARNED! Stay as far away as possible from this facility if you truly care about your loved one.. The staff is inconsistent and could care less about the well being of the patients. They never follow through on any promises from the Director's down! The experience has been less than pleasurable! 

fair treatment 

on Caring

8 years ago

I am a friend or relative of a current/past resident My mother recently stayed at the Accel Rehabilitation Hospital in Plano a few weeks and this facility was fantastic in all categories. Then she was transferred to Accel at Willow Bend for final rehab prior to going home. Accel at Willow Bend was a very bad experience for her and her family as described below. I tried calling my mother at Willow Bend’s 24/7 phone number 214-501-4672 nine (9) times the first two days she was there and no response after 12 rings for each call... read more

Sorely Disappointed 

on Caring

9 years ago

I visited this facility In the last two years I have had two older friends at Accel at Willowbend, each at two different times. In each instance the physical therapy has been great. I wish I could report the same for the general care / nursing and aids. In the first visit, we were greeted by a lovely lady proclaiming that each morning she would come in and make sure the patients are up, the room has been cleaned and they are happy. I'm not sure if that gal exited her position there or if the policy changed on day two because... read more

Looking for better options 

on Caring

10 years ago

I am a friend or relative of resident My mother spent 2 1/2 weeks at the facility following hip replacement. 1) The administration was some of the worst I have ever seen. The "initial consultation" was scheduled two weeks into her 2 1/2 week stay and only reluctantly moved. I did not receive a single returned phone call the entire time my Mom was there. I had to track people down in the hallway in order to get updates. 2) The night staff was unskilled and (sometimes) mean. They did not use a belt when lifting the patient. Th... read more