Accel at Willow Bend

Gran2 

on Caring

9 years ago

I am a friend or relative of a resident My father has been there since August 29th. He had a stroke. After leaving the hospital, he was taken to Accel on Marsh for less than a week. They were good to him there. At the Willowbend location, the actual nursing staff has been good to him. During the day, Rita is great. At night, Margaret is great. However, he often needs assistance, pushes the button many times, and no one shows up. I have changed his sheets 4 or 5 times myself. On several occasions, I have asked for help and th... read more

Caring107152150 

on Caring

10 years ago

I am a friend or relative of a resident Accel at Willow Bend was a beautiful facility. It was a brand new place. The rooms were very pretty. The occupational and physical therapy were very good. Communication is not always the best. They would call me when mom had a fall or something happened. However, I think they could do better. I think they could have communicated better with the family about what they were doing with the patient. But overall, the staff was very nice. Each resident has their own room. I had also sat and ... read more

Caring113011050 

on Caring

10 years ago

I am/was a resident of this facility I am currently at Accel at Willow Bend. The staff is very friendly and caring. The rooms are large and adequate. The dining room is fine. The food is institutional. It's not gourmet food, but good. They do have different activities like bingo, informative lectures, and Wii activities, and televisions are provided in the lobby. 

Gerard Williams 

on Caring

10 months ago

I am/was a resident of this facility Very poorly run facility. The staff (with a few exceptions) was rude and incompetent. The food was bad and rarely served on time. My stay there was very unpleasant, and I would not recommend Accel at Willowbend. 

Unhappy Family Member 2023 

on Caring

2 years ago

I am a friend or relative of a current/past resident We have a family member in here, I cant say much good about the place. Always short staffed, changing all the time. but the biggest is that if you give them a deposit until medicated is approve, you will fight to get your money back. Its been 9 months and now I have to get a Lawer involved because every month there is just more and more excuses. Be warned. 

Nancy1958 

on Caring

4 years ago

I am a friend or relative of a current/past resident Do not let your loved ones stay at this place. My other is there and they feed her sometimes. She never got breakfast today and we had to tell them to give her lunch. After rehab they just left her sitting in a chair for hours. They don't change the sheets. They basically do what they want to do and neglect the residents. Horrible place. 

Nancy2Ap 

on Caring

5 years ago

I am a friend or relative of a current/past resident Our family gave this facility the benefit of the doubt, and let "COVID" protocols dictate some of the decisions made during our mom's time in at Rehab. A private meeting took place among staff to determine that our mom was healthy enough to continue at home. Upon talking with a case manager, who agreed that something was wrong and she was not strong enough.... the facility pushed that her care was now considered "private pay". After discussions with insurance and care give... read more

BobV 

on Caring

5 years ago

I am a friend or relative of a current/past resident It was actually my brother Bob who stayed at this facility, but I have his medical power of attorney and I’m very involved with his care. I’m also an RN. Bob was sent to Accel after having shoulder arthroplasty. We were not given any other choice of facilities citing “COVID-19”. Due to COVID-19 no visitors were allowed understandably. I called the facility concerned about how his meds would be supplied. Some facilities require patients to bring theirs. I spoke with Robin,... read more

sad,mad daughter 

on Caring

5 years ago

I am a friend or relative of a current/past resident Please do not take your family member here my dad was there 24 hrs in that 24 hrs his bed was soaked with urine sheets were pulled up over it to cover it his iv backed up with blood noone noticed food is like snack food for kids chicken nuggets and french fries for 86 yrs old diabetic with no teeth on a soft diet lazy nurses and filthy facility..my father died 6 days after leaving their facility from pneumonia,they had all under quarantine to their rooms when he arrived fl... read more