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Alert 360 Home & Business Security San Antonio
- Security Systems
- San Antonio, TX
About this business
Location details
9901 Broadway Street, Suite 111, San Antonio, TX, 78217, United States
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The system has never worked after repeated attempts for the company to eliminate our problems. We never use the system and we are held hostage by our contract.
Business response:
Good afternoon, Lamberto. I sincerely apologize for the frustration you're experiencing. Upon researching your account, I cannot find where we have spoken to you regarding any issues with your system for more than a year. We are always more than willing to assist our customers with any problems they're having, as long as we're aware of them. The local Operations Manager has reached out to you to discuss this situation. We encourage you to return his call, so we can work to find a mutually agreeable resolution. Best, Ashley R... read more
Signed up with alert 360 in 2016 , service was good . We moved in 2017 and was told that we would have to restart our contract to get the equipment installed. I asked the person is there anyway we can keep our contract term vs restarting the contract . I was told no! So we renewed our contract . We are moving again and I read my paperwork this time and my contract does not mention anything about the resetting of a contract if moving. The moving program focuses on customers getting equipment installed with no money upfr... read more
Business response:
Good evening, Kevin. I apologize for your frustration. I'm going to research your account, and see what options I have available. Someone will be in contact with you regarding this review within the next business day. Best, Ashley R., Social Media Manager
Check reviews elsewhere. After jumping through hoops to terminate my account with CSG, at the END OF ITS TERM, including both written and phone notices, they continue to draw money from our bank account. Worse yet, there are many reviews online that show they do this to many customers after the accounts are closed. Please consider filing complaints with the Federal Trade commission, and consumer division of the Texas State Attorneys General Office, or this dishonest company will continue to steal money from customers.
Business response:
Good afternoon Peter, It was our pleasure to speak with you today and we’re glad we were able to resolve this issue for you. As we discussed over the phone, this was an error on our part and we sincerely regret any inconvenience we may have caused. This error has now been corrected and a refund has been applied. Thank you for bringing this to our attention and we hope to serve you again in the future. Best, Ashley R., Social Media Manager
Last year we upgraded our security system over a few months. The initial install was for cameras, continue security monitoring and other items. Over a few months, September - November 2017, we added other items as well to our contract. Our home security contract was taken over from BSG to CSG a few months ago. I called CSG last week because two of the five cameras installed were not working properly. A tech came out Monday April 9, 2018 and when he saw we had a LUX system, I was told we do not do this. I was taken back... read more
For 20 years I have dealt with MEN in the security alarm field as treasurer of our church. ADT totally ignored me when I repeatedly reported problems including numerous false alarms that began costing the church $150 EACH due to the frequency. The church finally voted to terminate ADT after more than 20 years. That is when we learned that the POINTS on the outdated OLD system that was never updated in 20 years were BAD...and ADT began to harass me! Then there was Protection One that signed a WRITTEN agreement regarding addi... read more
If all sales people were as nice and professional as Sofia Gonzales no one would ever mind dealing with them. My wife and I met her at a home show and made an appointment for her to come to our home. She followed up and made sure we were aware of when she would arrive and when she was delayed just a few minutes she even called to let us know she would be a few minutes later and that she had not forgotten us. I have had some salespeople who don't think that is needed and you wonder if they forgot you. When here she thorou... read more
Frequently asked questions about Alert 360 Home & Business Security San Antonio
How is Alert 360 Home & Business Security San Antonio rated?
Alert 360 Home & Business Security San Antonio has a 4.7 star rating with 851 reviews.
When is Alert 360 Home & Business Security San Antonio open?
Alert 360 Home & Business Security San Antonio is open now. It is open 24/7.